Receptionist

Job Description

Job Description

Serves as the first point of contact for clients, vendors, and
visitors, representing the company’s professionalism and brand.
Manage incoming calls, schedule appointments, handle customer
inquiries, and provide administrative support to ensure smooth
daily operations. Helps maintain organized workflows and a
positive customer experience.

Responsibilities

• Greet and assist clients, vendors, and visitors in a professional and welcoming manner.
• Answer, screen, and route incoming phone calls promptly (within ONE HOUR or less), speaking
  clearly and concisely to ensure effective communication.
• Manage appointment scheduling and coordinate calendars for sales teams
• Handle customer inquiries and provide basic information about services, project status, or
  company policies
• Distribute assigned leads evenly and efficiently to sales representatives to ensure balanced
  workload
• Support administrative tasks such as data entry, filing, and document preparation
• Escalate urgent issues or customer complaints to management promptly.
• Receive, prepare, and track building permits and related documentation for roofing projects.

Skills

• Clear and concise communication skills, both verbal and written, to effectively interact with
  clients, team members, and vendors.
• Strong organizational abilities to manage scheduling, permits, and administrative tasks
  efficiently.
• Customer service orientation with a professional and friendly demeanor.
• Proficiency with phone systems, email, and office software (e.g., Microsoft Office, Google
  Workspace).
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail in managing permits, documentation, and communications.
• Dependability and professionalism, including maintaining confidentiality and integrity

Benefits:

• 401(k)
• Paid time off

Work Location: In person