Front Desk Manager

Front Desk ManagerAloft Louisville Downtown is looking for a Front Desk Manager who brings energy, personality, and a passion for hospitality to the team! We’re looking for a confident, guest-focused leader who thrives in a fast-paced environment, knows how to motivate a team, and loves creating memorable experiences for our guests. If you’re organized, approachable, adaptable, and ready to make your mark in a fun and vibrant hotel environment, we want you on our team!White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.We are hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality professional who leads from the front — someone who coaches and develops front desk agents and supervisors, drives exceptional guest service, and brings operational excellence to every shift. If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader looking for hotel management jobs with a growth-oriented company, White Lodging offers more career mobility and advancement opportunities than a single-property employer ever could. With multiple hotel properties in each market, your next promotion is always within reach.Responsibilities:Lead all daily shift operations of the hotel Front Office department — managing front desk workflow, guest service standards, and team performance across every shiftProvide hands-on leadership, associate training, and shift flow management — coaching front desk agents and supervisors to consistently deliver exceptional hotel guest serviceCreate proactive hiring plans and actively participate in hourly associate interviews to build and maintain a high-performing front office teamServe as a guest service ambassador for the hotel — modeling the highest standard of hospitality and ensuring all front desk associates do the same at every guest touchpointPerform hands-on front desk duties as needed while managing key operational responsibilities, including financial reporting, payroll processing, and associate schedulingWhat You'll Bring:Prior hotel front office leadership or supervisory experience — preferred; experience at a branded hotel, upscale property, or premium hotel environment strongly preferredA genuine passion for guest service and a positive, solutions-oriented attitude — you set the tone for your team and your guests on every shiftA proven commitment to developing and coaching hotel front desk associates — you create the environment your team needs to thrive, grow, and build long-term hospitality careersStrong creative problem-solving skills with the ability to execute operational strategies and consistently deliver results in a fast-paced hotel front office environmentFamiliarity with hotel property management systems (PMS) and front office operations software — experience with brand-specific systems a plusOther information:Benefits — starting day 1Medical, dental, and vision insuranceLife and disability insurancePaid parental leaveDailyPay — get paid when you need itEmployee Assistance Program (EAP)401(k) with company matchPaid time off (PTO) with rolloverComplimentary wellness toolsUnlimited employee referral bonusesAdvanced scheduling with easy shift swapping via our appLeadership development & tuition reimbursementDiscounts on hotel rooms, dining, and travelGrowth opportunities across multiple hotel properties in your market