Assistant General Manager

JOB VACANCY – ASSISTANT GENERAL MANAGER

Our Client, Atomic City Family Entertainment Center, is seeking to hire a full-time Assistant General Manager to help lead daily operations and support the continued growth of one of Western Kentucky's premier entertainment destinations. If you are a high-energy leader who enjoys developing employees, creating exceptional guest experiences, and overseeing fast-paced operations, we invite you to join the Atomic City team.

MEET ATOMIC CITY

Atomic City Family Entertainment Center is a locally owned entertainment destination in Paducah, Kentucky, designed to bring people together. With a strong reputation for quality, innovation, and guest satisfaction, Atomic City offers attractions, arcade gaming, food and beverage service, private events, live entertainment, and family-friendly experiences for guests of all ages. More than just an entertainment venue, Atomic City is a growing business built on hospitality, teamwork, accountability, and operational excellence. As the business continues to expand, ownership is committed to investing in talented leaders who can help drive results, develop employees, and create memorable experiences for every guest who walks through the doors.

POSITION SUMMARY

Reporting directly to the General Manager and working closely with Ownership, the Assistant General Manager serves as the second-in-command of the facility and plays a critical role in the day-to-day management of the operation. The Assistant General Manager is responsible for supporting all aspects of the business, including employee leadership, guest experience, operational execution, safety compliance, cash accountability, inventory management, event support, and revenue growth initiatives. This highly visible leadership position requires strong decision-making skills, excellent communication abilities, and a hands-on management style. The ideal candidate is comfortable leading from the floor, coaching employees, solving problems in real time, and ensuring operational excellence across all departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership & Team Management

• Lead by example and foster a positive, energetic, and team-oriented culture
• Supervise employees across attractions, arcade operations, kitchen, bar, and guest service areas
• Assist with recruiting, interviewing, hiring, onboarding, and training employees
• Coach, mentor, and develop team members to maximize performance and engagement
• Address employee performance concerns, attendance issues, and disciplinary matters when necessary
• Conduct shift meetings and communicate daily goals, promotions, events, and operational updates
• Monitor employee performance and ensure accountability for assigned responsibilities
• Maintain high standards of professionalism, teamwork, and guest service throughout the facility

Guest Experience

• Ensure every guest enjoys a safe, fun, and memorable experience
• Resolve guest complaints and concerns professionally and efficiently
• Support birthday parties, group events, karaoke nights, live entertainment, and special events
• Maintain a clean, welcoming, and family-friendly environment throughout the facility
• Interact with guests regularly to build relationships and encourage repeat business
• Promote a culture of exceptional customer service among all employees

Daily Operations

• Assist in overseeing daily operations of attractions, arcade, kitchen, and bar areas
• Open and close the facility according to company procedures
• Monitor attraction operations to ensure safety, efficiency, and guest satisfaction
• Manage staffing levels and adjust labor resources as needed during business fluctuations
• Monitor guest flow, attraction wait times, and operational bottlenecks
• Complete shift reports and communicate operational concerns to the General Manager and Ownership
• Ensure music, televisions, lighting, entertainment systems, and operational equipment are functioning properly

Safety & Compliance

• Enforce all company policies, attraction regulations, and safety procedures
• Ensure compliance with height requirements, attraction rules, and guest safety standards
• Monitor for unsafe conditions, liability risks, and policy violations
• Respond to incidents and complete accident and incident reports as required
• Ensure compliance with OSHA regulations, food safety standards, alcohol service requirements, and company policies
• Enforce employee uniform standards, cleanliness expectations, and workplace conduct requirements

Cash Handling & Financial Accountability

• Manage tills, deposits, cash drawers, and end-of-day reconciliations
• Monitor refunds, discounts, voids, and complimentary transactions
• Assist in reducing inventory shrinkage, theft, waste, and operational loss
• Ensure proper processing of memberships, attractions, party packages, and guest payments
• Maintain accurate financial controls and accountability standards

Inventory & Facility Maintenance

• Assist with inventory counts and ordering of arcade prizes, merchandise, food and beverage supplies, and operational materials
• Monitor facility conditions and ensure the building remains clean, organized, and presentation-ready
• Report maintenance concerns promptly and assist with coordinating repairs
• Work with vendors and contractors as necessary to support facility operations

Sales & Revenue Growth

• Promote memberships, parties, group events, sponsorships, and special promotions
• Encourage upselling of attractions, food, beverages, and entertainment packages
• Support the execution of promotional campaigns, themed events, and community engagement activities
• Help achieve revenue goals while maintaining exceptional guest satisfaction

Administrative Responsibilities

• Assist with employee scheduling and labor management
• Manage shift coverage and staffing adjustments during employee absences
• Monitor labor utilization and staffing efficiency
• Maintain confidentiality regarding employees, guests, and business operations
• Communicate effectively with the General Manager, Ownership, and leadership team
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

• Reports directly to the General Manager and works closely with Leadership/Ownership
• Serves as the Manager-on-Duty when assigned
• Assumes operational leadership responsibilities in the absence of the General Manager
• Provides direct supervision and leadership to front-line employees
• Assists with employee hiring, training, coaching, development, and performance management
• Supports leadership initiatives designed to improve employee engagement, accountability, and operational performance

MINIMUM QUALIFICATIONS, EDUCATION, AND KEY COMPETENCIES

• Previous management or supervisory experience required
• Experience in hospitality, entertainment, food service, recreation, tourism, retail, or related industries strongly preferred
• Strong leadership and employee development skills
• Exceptional customer service and conflict resolution abilities
• Excellent organizational and time management skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong written and verbal communication skills
• Experience handling cash and maintaining financial accountability
• Ability to remain calm and make sound decisions under pressure
• Proficiency with point-of-sale systems and basic computer applications preferred
• STAR Certification preferred; if not currently certified, training will be provided, and certification must be completed within the first 30 days of employment
• Bar experience is not required; however, candidates must be willing to learn and assist with bar operations when needed

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Must be able to stand and walk for extended periods
• Must be capable of working in a loud, fast-paced, high-energy environment
• Must be comfortable working around attractions, food service operations, and large groups of guests
• Must be capable of lifting and moving supplies and equipment as needed
• Must be able to make quick decisions and effectively manage situations under pressure

WORK SCHEDULE

• Full-time position
• Must be available to work evenings, weekends, holidays, and special events
• Schedule will vary based on operational needs and event schedules

WHAT WE OFFER YOU

• Competitive compensation
• Paid vacation and paid sick time
• Paid holidays
• Leadership development opportunities
• Fun, fast-paced, and team-oriented work environment
• Opportunity to play a key leadership role in one of Western Kentucky's premier family entertainment destinations

QUESTIONS?

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