Implementation Consultant (Contractor)

Implementation Consultant

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

In this part time role, as an Implementation Consultant you will be:

• Consulting customers on crucial configuration tasks for SaaS platforms
• Single sign on (SSO) integration with identity provider platforms
• Data integrations with student information systems, membership management systems, and HR information systems
• Configuration of platform roles and permissions
• Installation and configuration of LTI-compliant third party applications
• Establishment of an account hierarchy that matches intended platform usage
• Consulting customers on migration of content from third party platforms
• Working with customers to scope and recommend technical solutions, including gathering technical and functional requirements
• Supporting the customer with guidance on leveraging APIs for Instructure Products
• Providing consulting to groups of varying sizes, audiences and experience levels
• Researching and understanding client needs and objectives to support customization of services, growth of consulting offerings, and improved customer experience
• Identifying areas where additional support, training, or consulting are needed
• Participating in team projects that support goals and initiatives of the team
• Building and maintaining technical documentation regarding integrations and systems involved in implementations
• Consulting on how to use JavaScript and CSS overrides in Instructure products where supported

Here is what you will need to know/have:

• Experience designing and deploying technical solutions in a SaaS environment
• Technical expertise with multiple identity provider authentication systems
• Experience and familiarity in working with APIs
• Experience with a programming language (JavaScript, Ruby, and/or Python are a plus)
• Outstanding written and oral communication skills
• Strong interpersonal skills and customer focus
• Ability to conform to shifting priorities and timelines through analytical and problem-solving capabilities
• Ability to engage with a wide variety of audiences, including academics/teachers, administrators and leadership.
• Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate sessions

Ideally, you'll also know/have:

• Working knowledge of technology deployment strategies and best practices, especially in an educational context
• Experience building custom reports and data visualizations, and helping customers interpret and understand their data

Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual "Dim the Lights" period in late December
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.