Customer Service Analyst

Job Description

Job Description

Now Hiring: Top Customer Service Professionals in Phoenix! Join a growing team in Tempe offering competitive pay, rotating shifts, and long-term career opportunity. If you thrive in fast-paced environments and deliver exceptional customer experiences, we want to connect with you today!

Customer Support Analyst

Location Tempe, Arizona | Onsite

Compensation & Schedule

• Shift 1 (Morning): 7:00am–4:00pm — $27.00/hr

• Shift 2 (Afternoon): 3:00pm–12:00am — $28.00/hr

• Shift 3 (Overnight): 11:00pm–8:00am — $29.00–$30.00/hr

• Rotating schedule with some weekends required

• Full-Time | W2

• Target Start Date: Mid-May

Role Impact

The Customer Support Analyst ensures timely, accurate resolution of customer inquiries while maintaining service excellence across multiple communication channels. This role supports operational continuity by managing high-volume requests, troubleshooting account or service-related issues, and documenting interactions with precision. Success is defined by response time, resolution quality, customer satisfaction, and adherence to established service level agreements (SLAs).

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat in a high-volume contact center environment

• Research, troubleshoot, and resolve account, billing, or service-related issues

• Document all interactions in the customer relationship management (CRM) system with accuracy and detail

• Escalate complex issues to appropriate internal teams while maintaining ownership of customer experience

• Follow compliance guidelines, data privacy standards, and internal quality assurance procedures

Minimum Qualifications

• 2+ years of customer service or contact center experience

• Strong written and verbal communication skills with attention to detail

• Ability to work rotating shifts, including evenings, overnights, and weekends

• Core Tools & Systems

• Customer Relationship Management (CRM) platforms

• Microsoft Office Suite (Excel, Outlook, Word)

• Ticketing and case management systems

• Multi-line phone systems and live chat platforms

Preferred Skills

• Experience in a high-volume call center or shared services environment

• Bilingual communication skills

• Experience working with service level agreements (SLAs) and performance metrics

Legal Notice

Pre-employment background check and drug screen required.

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CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!