Practice Manager (FGP) - Palm Beach Gardens, Florida

We have an exciting opportunity to join our team as a Practice Manager based in Palm Beach Gardens, Florida. The FGP Practice Manager is responsible for overseeing the daily activities of practice operations including the hiring, onboarding and management of staff, handling patient interactions, and adherence to the policies and procedures of the Faculty Group Practice. The practice manager will be responsible for collaborating with physicians as well as FGP regional leadership to implement operational and business initiatives. Job Responsibilities Operations & Financial Management Directs business and patient care functions of a Faculty Group Practice site. In conjunction with FGP leadership, is responsible for implementation of FGP business planning decisions and initiatives, including onboarding new physicians, new locations, and space expansion/consolidations as needed. Enforces adherence of NYULH and FGP policies and procedures and standards, including HIPAA, Compliance, and Human Resources. Works with Director or Regional Director to develop staffing standards, ongoing trainings and performance and productivity metrics. Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis. Assists in implementation and oversight of key FGP operational initiatives, including MIPS, CheckMate, Patient Secure and digital scheduling. Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed, including key indicators related to MIPS, Epic front-end work queues, waitlists, inbaskets, open encounters, and patient experience. Identifies additional staff training requirements and coordinates as needed. Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades, and initiatives to staff and physicians. Monitors revenue cycle outcomes relative to front-end processes, including copay collection, insurance verification, authorization, referral management and front-end denials. Participates in financial management, including budget planning and business development activities. Oversees and manages required training for new hires and existing staff on workflows, policies and procedures to maintain standardization across the FGP and identifies opportunities to improve front-end processes. Coordinates with Tenant Coordinator to address any facility concerns related to the practice space, including the development of emergency action plans. Manages equipment, including asset acquisition, maintenance, end-of-life planning and proposals for new/replacement items. Serves as liaison with other NYULH Department Representatives. Performs other duties and projects as necessary. Clinical Management Oversees the coordination, integration, communication, implementation, and performance evaluation of practice and clinical operations, and policies and procedures, and develops detailed action plans as necessary. Optimizes patient flow and patient access. Supports key initiatives related to MIPS, gaps in care and other clinical quality programs. Ensures clinical in-baskets are maintained and open encounters are closed in a timely manner. Works with FGP Clinical Leadership to enforce policies and procedures. Ensures clinical compliance with Patient Safety initiatives and reporting. Partners with Nurse Manager to ensure AAAASF annual accreditation is met where applicable. Supports FGP Clinical Quality Management by maintaining appropriate documentation of practice licensures. Works with FGP Clinical leadership to ensure all requirements are met for accreditations and certifications. Works with FGP clinical leadership to ensure competency validation, counseling and evaluation of licensed staff members are provided by licensed clinicians. Patient Experience & Access Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience at every encounter. Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off). Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate. Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries, whether in person, by phone or via electronic messaging. Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify) and escalates to leadership as appropriate. Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership. Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Staff Engagement Mentors leaders, managers, staff, and actively promotes the development of operational and financial performance improvement skills across teams. Completes staff competency assessments and performance evaluations, providing feedback, identifying training needs, and pathways for employee continued career success. Conducts routine staff meetings and huddles to promote staff communication and feedback. Supports employee participation in FGP corporate meetings/Webexes to stay aligned with larger network updates and training as appropriate. Establishes employee engagement committees to promote participation in key initiatives. Develops staff‑related initiatives to show gratitude toward their efforts and support the NYU Patient Experience model. Promotes employee engagement activities within the practice, engaging feedback from support staff and leaders internally. Minimum Qualifications A Bachelor's Degree (Master's preferred) with a minimum of 3-5 years of relevant work experience or equivalent combination or training and relevant work experience. Ability to work in a fast‑paced multi‑physician practice environment. Good communication, interpersonal and computer skills. Ability to develop and maintain effective working relationships with physicians, staff and patients. Progressive leadership experience or demonstrated potential for leadership competency, including the ability to develop, guide, motivate, nurture and coach others. Preferred Qualifications None. Benefits NYU Langone Florida offers a comprehensive benefits and wellness package that supports career development, family planning and financial security. Benefits include financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program focusing on physical, mental, nutritional, sleep, social, financial and preventive care. Equal Opportunity Employment NYU Langone Florida is an equal‑opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Qualified candidates must be able to effectively communicate with all levels of the organization. #J-18808-Ljbffr NYU Langone Hospitals