Design Consultant

Job Description

Job Description

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

Are you passionate about architecture, interior design, and building meaningful relationships within the residential design community? Do you thrive in a consultative sales environment where trust, expertise, and exceptional service drive long-term success?

As a Design Consultant , you will serve as a trusted partner to architects, interior designers, builders, contractors, and other residential trade professionals throughout your territory. Acting as the primary point of contact for your portfolio of accounts, you will develop and strengthen relationships, identify new project opportunities, and guide clients through every stage of the specification and sales process.

This role combines relationship management, business development, and design consultation, allowing you to influence projects from concept through completion while representing one of the industry's premier luxury brands. Success in this role comes from developing deep client partnerships, uncovering future opportunities, and delivering an exceptional experience that earns repeat business and long-term loyalty.

This is a showroom-based role that requires showroom presence onsite 5 days per week. Some Saturdays may be required.

• Build, manage, and grow a portfolio of architects, interior designers, builders, contractors, and other residential trade professionals within an assigned territory.
• Increase specification and sales activity by promoting the Waterworks brand and product portfolio to assigned accounts and targeted prospective clients.
• Meet or exceed established goals for business development activity, project specifications, quotations, sales revenue, and account growth.
• Develop trusted advisor relationships by understanding clients' businesses, project pipelines, and design objectives, and delivering tailored product solutions.
• Expand market presence by identifying and cultivating new trade relationships through networking, referrals, industry events, social media, and proactive territory outreach.
• Create and execute a strategic territory and account development plan that generates project opportunities, strengthens client engagement, and drives long-term growth.
• Conduct client meetings, presentations, product demonstrations, lunch-and-learns, showroom tours, and virtual consultations to influence specifications and secure project opportunities.
• Manage projects from initial consultation through specification, product selection, quotation, order placement, and project follow-through, ensuring an exceptional client experience at every stage.
• Maintain an accurate sales pipeline and project portfolio through CRM management, providing regular updates on account activity, project status, forecasts, and business development efforts.
• Deliver a luxury client experience that fosters long-term partnerships, repeat business, and increased market share within the design community.
• Serve as a Waterworks brand ambassador by actively participating in industry organizations, networking events, CEU presentations, trade association meetings, showroom events, and client programs.
• Partner with cross-functional teams to ensure seamless execution of client projects and identify opportunities to enhance business performance and client satisfaction.
• Continuously develop market knowledge, industry trends, and competitive insights to strengthen client relationships and uncover new business opportunities.
• Other duties and responsibilities as assigned.
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• 3+ years of outside/inside sales and/or business development experience in the high-end, luxury brand environment
• Proven track record of consistently meeting or exceeding sales and marketing quotas and goals
• Success with developing new business
• Exceptional communications skills, both verbal and written
• Digitally savvy
• Ability to listen and translate client’s needs into sales
• Strong persuasion, negotiation skills and the ability to influence others; close sales transactions/deals
• Self -motivated and possess the ability to manage multiple tasks and projects simultaneously
• Proficient in Microsoft Office Suite; CRM and other sales tracking tools
• Plumbing and/or tile industry experience preferred
• Ability to market outside of the showroom up to 50% of week

Compensation for this role is base salary plus a generous commission plan. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Our Values

Be Authentic:   Engage in real conversations. Communicate honestly with respect and professionalism.

Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.

Own It:   Be responsible for your results. Empower yourself and others to step forward and lead.

Partner For Perfection:   Collaborate with peers and teammates to deliver superior service to our clients.

Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterworks may require physical requirements within its Showroom locations as follows:

Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.