Client Service Associate

Description

CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume, with more than 5,500 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil, Mexico, and Spain. CoinFlip’s digital currency kiosks make buying and selling major cryptocurrencies accessible for consumers who wish to purchase digital currency using cash.

Job Type

Full‑time

Company Overview

CoinFlip also operates CoinFlip Preferred, a personalized over‑the‑counter service that provides investors with custom, white‑glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early‑stage crypto and web3 projects. We also offer the CoinFlip Crypto Wallet, a self‑custodial cryptocurrency wallet available for iOS and Android devices.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest‑growing company in Chicago by Crain's, ranked in the Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie® Awards for Customer Service.

Role Overview

We are looking for a highly driven and skilled Client Services Associate to join our Digital department at our rapidly developing company, CoinFlip! As a Client Services Associate, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving growth for our platform.

Responsibilities

• Build and nurture strong relationships with new and existing clients, serving as their primary point of contact.
• Understand their needs, provide personalized support, and proactively address any concerns or issues that may arise. This is a sales role that is service driven.
• Identify opportunities to expand our client base and drive revenue growth. Help onboard new clients and ensure a smooth transition into the platform.
• Implement strategies to enhance client retention and loyalty.
• Keep track of sales activities, leads and opportunities.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field (preferred).
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent problem‑solving and decision‑making abilities, with a customer‑centric mindset.
• Self‑motivated, proactive and able to work effectively in a fast‑paced startup‑esque environment.
• Ability to adapt to changes and embrace innovation in the evolving crypto landscape.

Nice to Have

• Basic knowledge of cryptocurrency and blockchains.
• General passion and knowledge of fintech and cryptocurrency.

Base Salary Range

$13,000–$15,000 USD plus commissions

Benefits and Work Environment

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical “startup” — we offer competitive salaries, performance‑based incentives, and competitive benefits for full‑time employees.

Equal Opportunity Employer

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.

Consent Notice

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.