Customer Service Representative-12hr Rotating Shifts

Customer Service Representative

Clorox is committed to growth for our people and our brands. Guided by our purpose and values, with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team.

Your Role at Clorox

At Clorox, we are seeking a qualified candidate for Customer Service for the Atlanta West Facility. Distribution's purpose is to provide on-time shipments of high-quality products to meet customer needs in a safe and efficient manner that minimizes costs. The purpose of this position is to attend to all day-to-day customer/carriers' needs with a focus on inventory movement/management and product storage, to achieve the department and business objectives. This position will play a key role in inventory control, customer service functions, administrative, and SAP functions. Day-to-day general direction provided by Logistics Plant Leadership. Hourly rate: $28.62 with a shift differential. The customer service representatives are scheduled for 12 hours to coincide with the crews (ABCD); flexibility required for off-shifts and weekends. Schedule may change based on business needs. Overtime will follow a fair share policy.

In this role, you will:

• Creates STO's, conducts PGI's, PGR's and process inbound chep, white wood using MIGO and all associated SAP transactions
• Communicates with HUB dispatch on shift
• Coordinates inbound loads with dock coordinator
• Creates production bills for CDW1/CDW2
• Receive BOL's using MIGO transactions
• Effectively plans and prioritizes work with minimal supervision
• Fulfill DPS loads of finished goods
• Audit Yard view to ensure finished goods loads have been outbound in Vector
• Audit SAP to ensure Direct Shipments have been picked up
• Maintains daily Z audit management
• Effectively partner with dock coordinator and site departmental leaders for operational needs
• Efficient communication with production planners, materials coordinator, and inventory specialist to drive results
• Participate in annual inventory
• Follow plant QN process (ability to create and follow up with outside warehouses)
• Miscellaneous tasks as needed by the business
• Fulfill requirements as an FTO or back up DC as needed

What we look for:

• Critical thinking for troubleshooting logistics/material issues
• Knowledge of distribution operations (inventory, warehouse management, dock/trailer yard coordination, safety procedures)
• Proficiency in Clorox systems (Vector, SAP, Yard view)
• Strong skills in communication, interpersonal relations, organization, and computer use
• Self-motivated and able to work with minimal supervision
• Detail-oriented, willing to learn, creative, and urgent
• Commitment to plant non-negotiables and company core values
• Flexible hours and overtime availability, including off shifts and weekends
• Support for distribution improvement projects
• Understanding of GME processes
• Meets criteria in performance, leadership, attendance, job skills
• Forklift certification required
• Inventory counter certification required or ability to obtain
• Perform yard checks and update information
• Travel around Atlanta Campus as needed
• Be below the written reminder step in attendance and/or work performance
• Must have critical thinking ability to effectively troubleshoot and resolve issues that arise due to logistics / material
• Knowledge of Distribution operations include inventory and warehouse management, dock and trailer yard coordination, and safety procedures to maintain GME standards
• Strong commitment to plant's non-negotiables and company's core values

Culture of Inclusion

At Clorox, we are looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning. We have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community.

Benefits We Offer

• Competitive compensation
• Generous 401(k) program in the US and similar programs in international
• Health benefits and programs that support both your physical and mental well-being
• Flexible work environment, depending on your role
• Meaningful opportunities to keep learning and growing
• Half-day Fridays, depending on your location

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.