Guest Room Attendant

Job Description

Job Description

Blue Lake Casino & Hotel

POSITION DESCRIPTION

MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY

Job Title: Guest Room Attendant

Department: Hotel Operations

Reports To: Housekeeping Supervisor

FLSA Status: Non-Exempt

Prepared By: Human Resource Manager

Revised Date: May 14, 2013

Approved By: Hotel Manager

Approved: May 14, 2013

Position open until filled.

JOB SUMMARY

Ensure all guest rooms are cleaned according to BLC standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follow job tasks issued by Housekeeping Supervisor.

• Respond to and notify Housekeeping Supervisor of all guest requests or complaints.

• Replenish all supplies in guest rooms.

• Strip beds, roll-aways and cribs.

• Change sheets.

• Clean all showers, sinks, toilets, and floors.

• Clean walls and doors as needed.

• Vacuum carpet in rooms, halls, lobby and elevator.

• Clean windows and blinds.

• Collect, sort, clean, fold and store laundry.

• Operate washing and drying equipment.

• Maintain laundry room in clean and orderly fashion.

• Move furniture to clean.

• Maintain appearance standards as outlined in departmental and BLC policies.

• Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.

• Provide courteous service to our guests and be cordial to all Team Members.

• Communicate effectively both orally and in writing.

• Works safely and efficiently, utilizing safe equipment, techniques, and products.

• Maintain a good attendance record.

• Is current on facility disaster plan and acts accordingly.

• Other duties as assigned.

Promotes the following within the department and among all Team Members:

• Creates an atmosphere of FUN for all casino guests.

• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.

• Maintains a professional departmental, company and community reputation.

Blue Lake Casino & Hotel requires Team Members, on a continual basis…

• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

• To maintain a professional departmental, company and community reputation.

• To enforce performance standards, policies and procedures as they relate to the department.

• To maintain a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

High school diploma or GED equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS, TRAININ G

While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Team Member is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The Team Member must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles, such as cigarette smoke. The noise level in the work environment is usually moderate.