Technical Support Specialist
MW Solutions LLC
Technical Support Full-time Troy, Ohio (Remote/Hybrid)
Provides first-line client assistance and resolves ordinary usage, account, training, navigation, and known-issue requests.
- Respond professionally through approved channels.
- Gather complete client, device, environment, timing, screenshot, and reproduction information.
- Resolve login, permission-request, navigation, configuration, and how-to questions within authority.
- Document every meaningful action and client communication.
- Escalate suspected technical failures with sufficient evidence.
What We’re Looking For
- Patient, organized communicator who enjoys helping users and can follow a process.
- Comfortable learning software deeply enough to teach it.
- Does not become defensive when clients are frustrated.
Preferred Background
- Customer service, help desk, call center, hospitality, retail, military, or administrative experience may transfer well.
Required Proof of Competence
- Mock support call or chat.
- Write ticket notes from a scenario.
- Teach an unfamiliar user how to complete a sample workflow.
Vacancy posted 1 day ago
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