Floral Designer

Floral Designer

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our floral department is where creativity meets customer care, and our Floral Designers are at the heart of it. In this role, you'll create beautiful arrangements to customer specifications, serve as a lead for floral clerks, and ensure the department is stocked, fresh, and running smoothly. From processing FTD and Teleflora orders to counseling customers on floral care and stepping up to lead the department when needed, your expertise and passion make every customer interaction memorable.

If you are a skilled designer who loves working with people and thrives in a fast-paced creative environment, we'd love to have you on board.

What You'll Do

• Deliver outstanding customer service by greeting every customer warmly, counseling them on plant and floral care, taking special requests in person and by phone, and creating arrangements to their exact specifications
• Clean, process, and cut flowers appropriately and wrap with care to avoid damage
• Fill customer orders completely and on time, including small and complex arrangements for occasions such as weddings, funerals, and anniversaries
• Understand and process FTD, interstore, Teleflora, and internet orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost
• Inventory product, evaluate freshness throughout the shop and the store, care for damaged product, and replace as necessary
• Operate as a lead with floral clerks by training them on simple designs, phone order procedures, and daily tasks
• Instruct, assign, and review the work of others; maintain standards and coordinate activities as needed; has the authority to recommend disciplinary actions
• Order flowers and supplies daily or as needed with direction from the Floral Manager
• Identify key areas throughout the store to place specials and share creative ideas for arrangements
• Stay current on floral industry trends by reading industry references and remaining open to new ideas
• Help with and may decorate in-store events
• Assume responsibility for the department in the absence of the Manager or Assistant Manager
• Unload trucks, place product in appropriate storage areas, and replenish merchandise
• Answer the phone promptly and provide friendly, helpful service to customers who call
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
• Demonstrate strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification
• Lead and guide floral clerks in a fast-paced retail environment
• Solve practical problems and make sound decisions with a variety of variables and limited standardization
• Apply math skills including fractions, decimals, and percentages in day-to-day tasks
• Communicate clearly with customers, team members, and vendors and provide direction and guidance
• Maintain confidentiality on customer order details including who sent, who received, and order contents

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Floral Department Manager

Education and Experience

• High school diploma or equivalent
• Three years of similar or related work experience preferred

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Ability to safely use sharp knives and blades for food preparation
• Exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with significant pressure to meet deadlines and manage multiple priorities. You'll work primarily in a store environment and can expect exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Some holidays may require extended hours. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

The anticipated hourly starting wage for this position is $16.00 to $20.00 depending on experience.