IT Technician

About the Position We are looking for an IT Technician to become a valued member of our IT team. This position is not remote and will be based in Phenix City, Alabama . Responsibilities Actively support the company IT operations throughout U.S. utilizing strong PC and network knowledge Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools Communicate with users to provide positive results and excellent user experience Coach and demonstrate for users best practice problem‑solving methods Build, diagnose, and repair PCs, laptops, and printers Efficiently and conscientiously manage an inventory of computer components and supplies Address various and concurrent issues with timely and effective resolution Understand file/folder sharing, device sharing, and permissions Troubleshoot various network and Wi‑Fi issues to completion Work effectively within a Help Desk covering multiple time zones Install and support Microsoft, IBM i, and other business software and licensing Qualifications Two years’ computer and network problem‑solving experience (commercial/large network environment a plus) Knowledge of Windows Desktop and Server operating systems, Microsoft Azure, and Active Directory/Entra ID Experience with Microsoft Windows, Microsoft 365, and Exchange Working knowledge of TCP/IP, DNS, DHCP, and Group Policies Familiarity with remote connection to a business network: VPN, Wi‑Fi, WANs, & LANs Experience with Zebra label printers is preferred CCNA and/or A+ certifications or equivalent education is recommended Business network, wireless, and VOIP skills preferred Knowledge of anti‑virus software and other desktop security products is preferred Ability to successfully work both independently and in a team environment Benefits Excellent low‑cost health benefits Retirement plan with employer‑paid contributions (including company match 401(k)) Paid vacation and 10 holidays Full health benefits plan (medical, dental, vision) with low‑cost premiums Additional retirement contributions Company‑paid life insurance Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. #J-18808-Ljbffr