Automotive Service Manager

Job Description

Job Description

Most people don't think much about their vehicle until something goes wrong. That's where we come in.  

Whether you're helping customers, servicing vehicles, leading a team, or supporting operations behind the scenes, you'll play an important role in getting the job done right. We're looking for dependable people who enjoy solving problems, working together, and taking pride in their work. If that sounds like you, we'd love to talk!

Why You’ll Love Working Here

• Benefits Worth Talking About. Not just competitive. Comprehensive.
• Medical, Dental, Vision Insurance
• Health Savings and Flexible Spending Accounts
• Supplemental Insurances (Life and Short/Long-Term Disability)
• Employee Assistance Program 
• 401(K) with company match 
• Flexible Paid Time Off
• Paid Holidays 
• Discounts on Products and Services
• Employee Referral Program
• Paid Training and Reimbursement for ASE Certifications
• Career Growth Opportunities with a Growing Company

What You'll Do

• Lead the service team — train, coach, and motivate techs & advisors to perform at their best
• Be the bridge between mechanics and customers: explain repairs, recommend services, and close sales with confidence
• Drive store performance by hitting and exceeding sales & service targets
• Partner with Store Manager on daily operations, scheduling, and compliance
• Keep the shop efficient, safe, and aligned with company standards
• Ensure every customer gets world-class service that builds loyalty and trust

What We’re Looking For

• At least 1–3 years of experience in automotive service management or retail repair leadership
• Strong background in service sales (tires, brakes, maintenance, or mechanical)
• Proven ability to lead a team in a high-volume, fast-paced environment
• Excellent communication and problem-solving skills
• Valid driver’s license + ability to lift 70 lbs (jumping in when needed is part of the job)
• A self-starter who thrives on results, accountability, and growth
• Open availability, including weekends, to lead and support the team during peak business times

About Us

Around here, we believe good work starts with good people.

For 50+ years, Big Brand has been the trusted name in tires and auto repair. We’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth. 

Whether you're in a store, distribution center, or our support center, you're part of a team that helps our neighbors get where they're going every day. We look for people who care, work hard, and take pride in doing things the right way. If that sounds like you, you'll fit right in.  

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.