Operations Manager/AGM - IHG New Hotel

Job Description

Job Description

Description:

Operations Manager

FLSA Status: Exempt

Department: A&G

Job Summary

Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Oversee the food and beverage service operations to include day to day F & B guest satisfaction and maximize revenue, and overall F&B function in the hotel. Manages the consistency, quality and delivery of the hotel’s food and beverage services in accordance with the brand delivery strategy of enabling wellness and regulatory standards. This includes procurement, inventory, storage, preparation, and service of food and beverages for the hotel’s guests and staff; managing kitchen facilities and equipment; facilitating healthful food & beverage and wellness-related guest programs; and engaging and developing the F&B staff.

Education & Experience

• At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years’ experience in a Rooms or F&B department at a hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a hotel.

• Previous supervisory experience required.

• Must be proficient in Windows Operating Systems.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including anticipating, preventing,

identifying, and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc. from disparate sources and

consider, adjust, or modify to meet the constraints of the need.

• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Must be able to convey information and ideas clearly.

Job Duties & Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.

• Maintain regular attendance in compliance with Timberland Hotel Ventures & Holdings LLC standards, as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include compliance with Timberland Hotel Ventures & Holdings LLC dress code and wearing a nametag when working (per brand standards).

• Comply with and ensure adherence to Timberland Hotel Ventures & Holdings LLC standards and regulations to encourage safe and efficient hotel operations.

• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR & First Aid.

• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.

• Use competencies from Timberland Hotel Ventures & Holdings LLC & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.

• Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.

• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-ones with the Department Heads to facilitate personnel development.

• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.

• Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.

• Participate in required M.O.D. coverage as scheduled.

• Ensure that training in service standards is taking place in each department using the steps to

effective training.

• Ensure recruiting, hiring, and training for Guest Services based on occupancy.

• Be in the public areas during peak times, greeting guests and offering assistance as needed.

• Ensure that all scheduled meetings take place on the property.

Benefits

You are a valued asset, and we strive to let you know it. All benefits are available post introductory period.

Full-Time associates (40+ hours/week)

· Paid Time Off (PTO) per OR State requirements.

· Paid Vacation per company policy front loaded.

· Qualify for Medical, Dental and Vision.

· IHG Hotels team member discount on stays and trainings.

· On-Site training.

General

This job description is not intended to be all-inclusive, additional details will be specified by the

supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

Timberland Hotel Ventures & Holdings LLC is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.