Supervisor Customer Service

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health®.


Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.


Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Reporting to the General Manager, the Customer Service Supervisor is responsible for the daily functions of customer service within the Plant. Ensures that departmental goals and targets are met with primary focus on customer service to both internal and external customers.

Responsibilities

• Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional manner.
• Delegates, monitors and coordinates department daily functions to meet deadlines required by customers, sales and operations.
• Administers Accounts Payable for the plant:
  • tracking purchase orders
  • coding invoices
  • reconciliation of receipts to bills
• Resource person in the plant for HR administration, new employee setup, and maintenance of files related to personnel, benefits, orientation of new staff and payroll setup.
• Resource person for Accounts Receivable.
• Performs various administrative duties:
  • information requests
  • routine reports
  • ordering supplies
  • handling vendors
  • administrative support to General Manager and QA Manager
• Assists with other tasks as assigned by Supervisor.
• SUPERVISION GIVEN: Supervises the Customer Service Administrator and/or Office Administrator

Qualifications

• Associate Degree or equivalent from a two (2) year college; or equivalent combination of education and experience.
• Minimum of 3-5 years related customer service experience.
• Experience supervising a customer service department preferred.
• Ability to communication effectively both orally and in writing.
• Strong organizational skills.
• Intermediate Microsoft office skills.
• Strong problem solving skills.

Training Required

• Must complete all required training for a "Customer Service Supervisor" outlined in the training manual.

Benefits

Sotera Health offers a competitive benefits package that includes:

• Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays, vacation and sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We strongly encourage those from underrepresented groups to apply.

VEVRAA Federal Contractor

Sotera Health goes to market through its three best-in-class businesses - Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.