Technical Support Analyst

Job TitlePay Rate: $25 - $27 per hourLocation: Sacramento, CADuration: 3 MonthSummary:Provides client desktop support with basic technical understanding (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network environment. After-hours support available for urgent issues.Responsibilities:Troubleshoots desktop and mobile computing devices, network, and peripheral issues within Tier 1 scope.Diagnoses and resolves technical issues requiring in-depth analysis, such as application, hardware, and software problems.Contacts on-call support for urgent issues on applications used by the company.Administers active two-way communications and knowledge transfer within the team.Fosters a strong teamwork culture within and across teams, partners, and stakeholders.Creates and assigns incident tickets and work orders based on priority, impact, and complexity.Provides continuous improvement support for all service desk roles and activities.Assesses and ensures processes conform to existing policies, standards, and guidelines.Monitors network devices, interfaces, and applications for alarms/alerts and manages them using predefined business rules.Requirements:High School completion or equivalent education.Minimum 1 year of IT service/help desk operations experience.Preferred Skills:Two to four-year college degree and/or IT learning accreditation or equivalent IT work experience.Assorted IT software training/learning certifications.Qualitative and quantitative analytic and problem-solving skills.Advanced verbal and written communication skills.Proficient in Microsoft Excel and Word.Basic knowledge of IT product line, operational process, or utility domain (e.g., Gas, Electric, Telecom Network).Ability to work independently or as part of a team.Adheres to work instructions and processes as defined in run-books and playbooks.Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.