Retail Store Manager

Store Location Selinsgrove, PA Overview Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading a team, holding the team accountable for delivering a great customer experience, achieving desired results, ensuring the store meets the Customer Brand Promises, and planning and communicating store workload activities and KPIs to ensure proper execution by your team within budget. Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting POGs, and stocking shelves. Key Responsibilities Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance to applicable laws and requirements; ensure execution of company policies and standards; hold team accountable for store conditions and results. Deliver sales plan/profit plan and other KPIs in conjunction with annual performance objectives; manage the store team to achieve their role KPIs. Lead the execution of our customer brand promises. Implement and lead the shrink and safety programs to deliver goals. Use the company tools to set, prioritize, and communicate goals and provide overall management to team members and customers. Staff the store with qualified team members: hire, train, observe, and coach the team to achieve results; lead the performance management process, and if necessary, the disciplinary process; identify talent and develop team members for advancement; utilize the leadership competencies for continued self-development. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others. Serve as Manager on Duty (MOD). Maintain operational understanding of all store departments; cross‑train and ensure all managers are cross‑trained in custom framing selling and production. Other Duties as Assigned Other duties as assigned by company leadership. Minimum Experience Retail management leadership experience. Physical Requirements Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Some lifting of heavy items and accessing high shelves by ladder or similar equipment. Ability to receive assistance and negotiate accommodations for disabilities. Work Environment Public retail store setting supervising team members and taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled. Some outdoor work. Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings. Equal Opportunity & Accommodations Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, or to receive all other benefits and privileges of employment, please contact Customer Care at View phone number on click.appcast.io. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. #J-18808-Ljbffr