Vacation Travel Advisor

Vacation Travel Advisor

Location: NY, US NE, US MO, US ME, US IA, US UT, US NV, US SD, US IN, US PA, US DE, US WV, US NM, US GA, US WY, US KS, US TN, US OH, US RI, US IL, US MA, US WA, US NJ, US MS, US MN, US FL, US AR, US ID, US TX, US NC, US LA, US VA, US MI, US WI, US KY, US CA, US OR, US New Brunswick, US NH, US MD, US CO, US MT, US SC, US AL, US OK, US Nova Scotia

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich'sInfinite Possibilities. One Family.

Purpose Statement

A dynamic individual with exceptional customer service and attention to detail to guide customers in achieving their vacation travel goals. The role is for highly productive, self-motivated, results-driven individuals. The Leisure Travel Advisor creates personalized travel experiences and is responsible for leading prospective clients through the entire sales cycle from inbound lead generation to booking the trip and maintaining the post-booking relationships. Candidate must have flexible working hours, depending on needs of travelers; limited weekend and evening hours may be involved. Responsibilities include corporate and leisure travel for high profile executives "VIP" travel reservations. The highest level of customer service and attention to detail is required. Understanding that confidentiality is of the utmost importance. All aspects of travel planning will be required air/hotel/transfers, dinner reservations, show tickets, etc. The candidate must possess a minimum of 5 years Sabre reservation system and verifiable work experience in a travel agency environment.

Key Accountabilities and Outcomes

Act as the point-of-sale contact and support for Domestic & International travel, arranging both routine and sophisticated travel reservations for air, rail, car, hotel, etc. Handle the end-to-end booking process including ticketing/exchanging, order fulfillment, quality control, and requested changes. Act with integrity when handling personal and confidential traveler information. Provide consultative advice, problem solve solutions, and recommendations. Use positive telephone/email/chat techniques; act quickly on special customer requests and maintain excellent client relations. Follow internal compliance and regulatory requirements for all customers. Proactively support preferred supplier programs and maintain internal and external performance level goals. Participate in training, supplier, and engagement programs either virtually or in-person as required. Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.

Knowledge, Skills, and Experience

Minimum 5 years' recent/active travel experience including domestic and minimal supervision. Ability to work independently and in a team with direction from a manager. Working knowledge of various technology platforms, booking concepts, Microsoft Office tools, email and the like international reservations. Must possess extensive travel knowledge and first-hand experience. Relationship with and knowledge of cruise and tour vendors preferred. Existing ongoing client relationships that result in continued travel. Ability to convey exceptional customer service through all distribution channels (oral, written, electronic). Excellent attention to detail, problem-solving skills, as well as initiative, resourcefulness, and creativity. Ability to manage multiple priorities simultaneously and complete tasks.

Compensation

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential and location. Annual Range/Hourly Rate $44,030.00 - $59,570.00

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associatestheir whole selvesis a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life: Competitive compensation Health & financial benefits Paid time off Parental leave Family planning support Flexible work policy Associate resource groups Volunteering & community impact opportunities Holiday gatherings In-house taste tests (we are a food company after all)! It's all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH'S.

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With over 13,500 associates working in 100 locations globally, and annual sales at $5.9 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich'sInfinite Possibilities. One Family.