Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• 401(k) matching

ABOUT OUR AGENCY:
I opened my agency on December 1, 2019, but my path into insurance started much earlier. I was licensed at 19 while in college planning to become a teacher, and although I taught junior high for a few years, I realized my true passion was educating adults on how to protect the income and assets they’ve worked hard to build. That passion led me back into insurance, where I was mentored by the same agent who saw my potential early on and helped prepare me to become an agency owner.

I’m a proud University of Wyoming alum, married to my husband Logan, and we have a son named Lincoln. Outside of work, we love camping, fly fishing, traveling, and cheering on the Pokes, Broncos, and Bills. Giving back is a big part of who we are - I volunteer with Central Wyoming Hospice, often bringing our family and office dog, Poppy, to visit patients. As an office, we support several local causes, including donating snow tires for Child Development Center buses, sponsoring the Children’s Advocacy Project, supporting Jason’s Friends, Relay for Life, and the Casper Junior Football League.

Our office is a high-performing, growth-minded team that takes pride in taking exceptional care of customers while having a lot of fun along the way. We consistently rank among the top Life Insurance producers in Wyoming and placed in the top 6% of all State Farm agents nationally in 2024. Team members enjoy national holidays off, reduced hours between Christmas and New Year, birthdays off, PTO that grows with tenure, substantial year-round cash bonuses, quarterly promotions, licensing and CE reimbursement, professional training, and even an all-expenses-paid annual team weekend in Denver. 

If you’re motivated, coachable, and excited to grow in a supportive, high-energy environment where your effort truly matters, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Megan Spence - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and ability to communicate confidently make you a strong fit. In this role, you will build trust with customers, influence positive outcomes through clear guidance and recommendations, and serve as a reliable point of contact for their insurance needs.

We look forward to connecting with you if you are a customer-focused, empathetic team member who enjoys building rapport and contributing to shared goals. We anticipate internal growth opportunities for especially driven and sales-minded candidates who take ownership of their work and enjoy influencing customer decisions in a helpful, ethical way.

RESPONSIBILITIES:

• Answer customer inquiries and provide clear, confident policy information.
• Build strong relationships with customers by understanding their needs and recommending appropriate coverage options.
• Assist customers with policy changes and updates while identifying opportunities to support retention and cross-sell efforts.
• Process insurance claims and follow up with customers to ensure a smooth and supportive experience.
• Maintain accurate records of customer interactions and collaborate with team members to deliver consistent service.

QUALIFICATIONS:

• Strong communication and interpersonal skills, with the ability to confidently explain information and influence positive customer decisions.
• Comfortable representing the agency in customer conversations by building trust, guiding discussions, and advocating for appropriate solutions.
• Ability to stay organized and focused while managing multiple priorities and customer interactions.
• Detail-oriented, reliable, and accountable for follow-through and outcomes.
• Previous customer service experience preferred; interest in sales-related conversations and influencing outcomes is a plus.