Claims Assistant

Cherokee Insurance, a leading commercial Property/Casualty insurance provider, is currently in search of an

Claims Assistant
to work on-site at our corporate office located in Sterling Heights, MI. We are looking for highly detailed, analytical and assertive individuals to assist with the insurance claims process. If you love a challenge and are looking to take a step towards a rewarding career, apply today!

The duties of the Wolverine Claims Assistant I are to provide general assistance to the Adjusters, the Claims Coordinator and Claims Manager in accomplishing the task of opening, adjusting and closing claims. The Claims Assistant I reports on a daily basis directly to the Claims Coordinator, and from time-to-time to the Claims Manager.

Specific tasks include, but are not limited to:

• Check for police reports online and if available attach them to claim.
• Get mail when mail is called.
• Process BRICS payments.
• Process stop pays.
• Process form letters and miscellaneous documents for adjusters.
• Distribute incoming faxes.
• Proofread, attach and mail out BX payments.
• Process total loss titles.
• Report claims to ISO.
• Run claim searches and address searches in ISO.
• Send out certified letters.
• Answer claims calls.
• Provide customer service to insureds, claimants and other parties.
• Help back up front desk/phones when needed.
• Run title searches and MVRs.
• Process subrogation payments.
• Assist adjusters in processing documents when they are working from home.
• Process Right Signature requests.
• Scan claim files to adjusters when requested.
• Check with adjusters and offer assistance if needed.

In Claims Coordinator's Absence:

• Print off Review Works and distribute to adjusters.
• Pull daily mail and distribute.
• Assign new claims in BX.
• Monitor and distribute claims emails.
• Scan and send field adjusters' mail.

Skills/Qualifications: Computer literacy required. Must have or be able to gain proficiency in various types of software. Good oral and written communications skills required. Good customer service skills required. Must be able to manage time and prioritize multiple tasks. Must develop good conceptual knowledge of insurance claims processing at Wolverine and assist in efficiently carrying out and implement improvements to the same.

Level: Entry level, with increasing responsibility and advancement opportunity based on needs and performance.

Education: College coursework preferred but not required. High school diploma required.