Hotel Manager

Hotel Manager

Join our team and build a legacy at The Monarch San Antonio as Hotel Manager. At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make.

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

Benefits:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Eligibility to participate in the EC Bonus Plan with 30% of annual salary potential payout.
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Referral Bonus Incentive Program
• Team Member Assistance Program

Job Purpose

The Hotel Manager is a passionate, results-oriented, and highly visible leader responsible for the day-to-day operations of the hotel. This role is paramount to ensuring the property consistently meets and exceeds the rigorous service and hospitality standards of the Forbes Travel Guide. The Hotel Manager will lead, mentor, and inspire a diverse team to deliver an exceptional, personalized, and anticipatory guest experience. This is a hands-on role that requires a keen eye for detail, a commitment to perfection, and a deep understanding of luxury leisure hospitality.

Essential Functions

• Responsible for championing a Service-Centric Culture by being present, visible and actively engaged with guests and the staff.
• Train and empower staff to be intuitive and anticipatory, delivering personalized service without being intrusive, which includes remembering guest names, preferences, and special request.
• Create and promote a work environment where employees are motivated, feel valued, and are proud to deliver exceptional service.
• Provides ongoing training, professional development, and timely, constructive feedback.
• Develop and manage budgets, analyze financial reports, and implement cost-saving measures without compromising on quality or guest experience.
• Oversee pricing strategies, monitor occupancy rates, and analyze market trends to maximize revenue and profitability.
• Contribute to the develop and execution of marketing strategies to attract high-end leisure travelers and maintain the hotel's reputation as a luxury destination.
• Recruit and hire exceptional talent who possess both the technical skills and the 'soft skills' required for luxury hospitality.
• Monitor staff performance, provide coaching and feedback, and conduct regular performance reviews to ensure that all team members are meeting the high standards required.
• Motivate, inspire, and create a positive work environment.
• Ensure that all aspects of the hotel's operation reflect the brand's identity and its commitment to luxury.
• Enforce strict compliance with health, safety, and hygiene standards throughout the property, from guest rooms to food and beverage outlets.
• Oversee maintenance and renovations to ensure that the physical property is always in pristine condition and reflects a sense of luxury and quality.
• Other duties as assigned.

Supportive Functions

• Personally oversees the stay of VIPs and handles high-level special requests.
• Oversee the use of guest data to personalize stays.
• Conducts regular inspections of all hotel areas, including guest rooms, public spaces, and grounds to ensure that every detail, from the cleanliness of a room to the condition of the landscaping, meets the highest standards.
• Vets and maintains strong relationships with suppliers of luxury goods and services, ensuring the hotel's amenities, from linens to toiletries, are of the highest quality standards.
• Participates in and maintains active community relations.

Special Skills

• Must have a sharp eye for everything from the presentation of a turndown service to the cleanliness of the facilities and the condition of the landscaping.
• Ability to communicate in a polished, professional, and courteous manner, both with guests and staff.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to create and implement in-depth training programs that focus on both technical skills and soft skills like empathy, emotional intelligence, and conflict resolution.
• Ability to balance cost control with the necessary expenditures to maintain luxury standards.
• Ability to provide focus, counsel and direction to all direct reports and managers.
• Ability to deal effectively with internal and external team members, who may require a high level of patience, tact and diplomacy to defuse anger, resolve conflicts and collect accurate information when providing positive and proactive solutions.

Education And Experience

• Minimum of ten (10) years hotel experience including seven (7) years supervisory experience.

Seniority Level

Mid-Senior level

Employment Type

Full-time