Indirect Loan Processor

Leadership Philosophy At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following: Leadership Competencies Demonstrates Interpersonal Awareness & Skills A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication and contribute beneficially to team dynamics. Embraces Change & Learning This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances. Utilizes Critical & Creative Thinking Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one's immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open‑mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation. Takes Personal Ownership This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self‑improvement and skill development. Position Summary The Indirect Loan Processor is responsible for receiving, auditing, and processing indirect and direct loan applications in accordance with credit union standards and Lighthouse Credit Union's lending policies, ensuring all required documentation is complete and accurate. This role prepares loans for funding and confirms that all funded amounts align with established guidelines, while maintaining a high level of detail and compliance. The Indirect Loan Processor collaborates with internal partners and communicates with dealers as needed to support efficient workflow execution and deliver exceptional service, while contributing to a consistent, high‑quality lending experience and identifying opportunities to improve operational efficiency within the Indirect Lending division. Essential Functions & Responsibilities Audits indirect loan packages, ensuring all supporting documentation meets credit union standards and that loan contracts are accurate and compliant with all applicable Federal and State regulations. Funds indirect loans by verifying that all required fields within CUDL are complete and accurate prior to posting in the host system. Reviews loans within the host system (Symitar) after posting to confirm accuracy and ensure all loan data has been correctly recorded. Communicates with dealers to resolve loans pending funding due to missing or incorrect documentation, supporting timely processing and strong service levels. Maintains adherence to organizational policies and standards, including attendance and punctuality, while contributing to accurate, consistent, and efficient loan processing operations. Follows and adheres to the Credit Union's policy regarding attendance and punctuality. Job Specifications Engages in frequent verbal, written, and electronic communication with internal partners and external stakeholders to support collaboration and deliver a high level of service. Maintains established productivity standards, including a minimum expectation of auditing and funding 15 loans per day while ensuring accuracy and compliance. Manages fund delays proactively, ensuring loans are not pending for more than five business days; returns incomplete loan packages to dealers when required. Communicates with dealers daily regarding outstanding fund delays and documents detailed, accurate notes within the system to support transparency and workflow continuity. Demonstrates the ability to audit and fund Northeast Credit Union loan products, ensuring adherence to all applicable standards and guidelines. Education, Training & Experience A high school education or GED. Bachelor's degree preferred. Two years of similar or related experience. Work Arrangement The working arrangement for this position is hybrid or remote. Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department. Although a remote work arrangement may be authorized, those working in a remote position should expect occasional travel to headquarters or other business locations as necessary for work purposes. Benefits We know life doesn't pause when you're at work - and your benefits shouldn't either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most. Financial Relief & Support Student Loan & Tuition Assistance – Whether you're paying off debt or going back to school, we help lighten the load. Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team. Weekly Paychecks – Because waiting two weeks shouldn't be the norm. 401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting. Time Off That Respects Your Life Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one. Volunteer Time Off (VTO) – Give back to your community with paid time to serve. PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry. Balanced Schedule – All branches close by 5pm and on Sundays – no late nights or unpredictable shifts. Health & Wellness Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs. HSA/FSA Options – Save pre‑tax dollars for everyday health expenses. Discounted Pet Insurance – Because furry family members deserve care too. Employee Assistance Program (EAP) – Free, confidential support for life's challenges – available 24/7. Culture & Connection Annual Bonus Program – Celebrate your wins, your teammates' successes, and the Credit Union's growth – together. Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more. Ongoing Training & Career Growth – We invest in your development from day one. Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization. Equal Opportunity Employer LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr Lighthouse Credit Union