Facilities Manager

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary:

The Facilities Manager is responsible for the day-to-day management of NOAH's facilities, janitorial, and Environmental Health & Safety programs across eight clinic sites in the Phoenix metro area. This is a working manager role, primarily office-based (approximately 50-60% of the time), with regular travel to clinic locations to conduct site audits, manage vendors, and ensure operational standards are consistently met. The ideal candidate brings hands-on trade experience across plumbing, HVAC, electrical, and general building systems - with the ability to walk a site, diagnose issues, and determine the correct order of operations whether the work is self-performed or vendor-coordinated. A vendor-first operator by default, this person maintains a strong contractor network and exercises sound judgment on scope, sequencing, and resource deployment. This position directly supervises the janitorial team and serves as NOAH's central point of coordination for all facilities work orders and service requests.

Duties/Responsibilities:

• Manage NOAH's facilities work order system; triage, prioritize, and route all incoming requests - assigning work to vendors or self-performing as appropriate based on scope, urgency, and operational impact.

• Assess facilities issues across all clinic sites to diagnose root cause, determine the correct order of operations, and coordinate the appropriate response - whether self-performed or vendor-coordinated - across plumbing, HVAC, electrical, landscaping, and general building systems.
• Build and maintain a reliable network of contractors and service providers across the Phoenix metro area; operate with a vendor-first approach, engaging the right resource for the right job at the right time.
• Directly supervise the janitorial team across six clinic locations, including scheduling, training, performance management, and daily direction.
• Manage the janitorial program across all clinic sites, including cleaning protocols, product standards, quality benchmarks, and inspection schedules.
• Conduct scheduled and unscheduled site audits to assess cleanliness, safety, maintenance, and operational compliance; document findings and drive corrective actions to completion.
• Manage Environmental Health and Safety compliance across all clinic sites, including safety drills, routine inspections, and risk assessments; coordinate with the Security Manager on security-related EHS matters.
• Provide safety training and awareness resources to staff across all clinic locations; ensure teams are informed on relevant protocols, hazards, and emergency procedures.
• Perform hands-on facilities work across a range of trades, including plumbing repairs, HVAC filter changes and minor service, basic electrical tasks, carpentry, drywall, painting, and landscaping coordination; exercise sound judgment on what to self-perform versus escalate to a licensed contractor based on scope, code requirements, and safety.
• Coordinate inter-site moves of furniture, equipment, and supplies across clinic locations.
• Serve as a key point of contact for multiple internal stakeholders including Practice Managers, IT, Security, and clinical operations; build strong working relationships across departments and ensure facilities needs are addressed in alignment with organizational priorities.
• Manage procurement of facilities goods and supplies; maintain appropriate PAR levels and ensure timely restocking to support operational continuity.
• Provide operational input and coordination support on tenant improvements and new location builds, including pre-construction review, vendor readiness, and site transition planning.
• Support regulatory inspections, city planning processes, and new build coordination as needed.
• Coordinate set-up and tear-down for special events; support special programs including Heat Relief, Narcan distribution, and Community Safety Education as needed.
• Attend meetings, trainings, and community outreach activities as required.
• Perform other related duties as assigned.

Required Skills/Knowledge/Abilities:

• Established vendor network in the Phoenix metro area, or a demonstrated track record of building and maintaining contractor relationships quickly.
• Hands-on working knowledge across multiple trades including plumbing, HVAC, electrical, landscaping, and general building systems; ability to diagnose issues, sequence work across trades, and make sound decisions on scope and approach.
• Exceptional organizational skills; able to track open items, follow up on emails and conversations, and manage multiple concurrent priorities across a multisite operation without things falling through the cracks.
• Proficient in standard business tools including Microsoft Office Suite (Outlook, Word, Excel), email, calendar management, and workplace messaging platforms such as Teams.
• Demonstrated ability to learn new software systems quickly; prior experience with a facilities work order management platform preferred.
• Knowledge of NFPA, OSHA, EPA, NIOSH, CDC, CMS, HRSA, DEA, and other applicable regulatory authority rules and guidelines.
• Knowledge of facility mechanical, electrical, plumbing, doors, paving, roof and façade, building fire protection, and life safety systems.
• Knowledge of janitorial standards and best practices in a healthcare or multisite environment.
• Sound judgment in determining when to self-perform versus engage a vendor; ability to perform minor maintenance tasks including light painting, basic drywall repair, and small-scale repairs.
• Excellent leadership, communication, and interpersonal skills; able to work effectively across departments and with external contractors.
• Strong observational skills and attention to detail.
• Ability to remain calm and effective under pressure or in time-sensitive situations.

Education and Experience:

• High School Diploma or GED required; associate's or bachelor's degree in Facilities Management, Business, or a related field preferred.
• 3+ years of facilities, building operations, or related experience required; multisite or healthcare environment experience strongly preferred
• 2+ years of direct supervisory experience required; experience managing janitorial or facilities technician staff preferred.
• Experience in vendor management, contract coordination, or procurement a plus.
• Relevant trade certifications (e.g., EPA 608, HVAC, electrical, plumbing) or equivalent hands-on experience accepted in lieu of formal degree.

Physical Requirements:

• Mix of desk work and site visits; approximately 50-60% office-based with regular travel across Phoenix metro clinic locations.
• Ability to perform hands-on maintenance tasks including light painting, basic drywall repair, light plumbing, and moving furniture or equipment.
• Prolonged periods of sitting, walking, standing, leaning, bending, and climbing stairs or ladders.
• Able to reach, stoop, kneel, crouch, squat, and lift and carry supplies or equipment as needed.
• Adequate close and far vision; depth perception, peripheral vision, and color vision sufficient for both desk work and field tasks.
• Able to hear adequately and communicate clearly in varied environments.
• Able to use hands and fingers for fine motor tasks and perform repetitive motions.
• Must be able to navigate all departments and physical locations across NOAH's clinic sites.

Other Requirements:

• Must be at least 18 years of age.
• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.
• Valid and current driver's license and acceptable driving record.
• Ability to travel as needed.