Member Service Associate
$16 - $20 per hourLevo Federal Credit Union
Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated : 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description
$16.00 - $20.00 per hour
Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description
$16.00 - $20.00 per hour
Vacancy posted 3 hours ago
Similar jobs that could be interesting for youBased on the Member Service Associate in Sioux Falls, SD vacancy
$20 - $30 per hour
...Member Service Officer 1 (MSO 1) Department: Member Services Reports To: Branch Manager FLSA Exempt: Non-Exempt Date last... ...involved in financial transaction by performing Member Service Associate duties. See Member Service Associate job description for more...SuggestedRemote workLevo Federal Credit Union
Rowena, SD3 hours ago$40k - $45k
...State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer... ...market appropriate products and services. As an Agent Team Member, you will receive... ~401K ~ Hourly pay plus commission/...SuggestedHourly payFor contractorsFlexible hoursCreighton Smith - State Farm Agent
Sioux Falls, SD1 day ago$40k - $45k
...State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer... ...market appropriate products and services. As an Agent Team Member, you will receive... ~401K ~ Hourly pay plus commission/...SuggestedHourly payFor contractorsFlexible hoursCreighton Smith - State Farm Agent
Sioux Falls, SD3 days ago- ...to join their team. As a State Farm team member for Jill Van Ede - State Farm Agent, you... ..., and market appropriate products and services. As an Agent Team Member, you will... ...inside sales representative, retail sales associate, or telemarketing) preferred Successful...SuggestedFor contractors
Jill Van Ede - State Farm Agent
Sioux Falls, SD4 days ago $50k - $75k
...As a Customer Relations Representative - State Farm Agent Team Member with Ty Teveldal - State Farm Agent, you will generate the kind... ...successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You...SuggestedFor contractorsWork at officeFlexible hoursState Farm
Sioux Falls, SD1 day ago$40k - $50k
...Agent Team Member Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions... ...Farm agents market only State Farm insurance and financial service products. Responsibilities Use a customer-focused, needs...For contractorsJill Van Ede - State Farm Agent
Sioux Falls, SD4 days ago$800 - $4,500 per month
...DESCRIPTION: As Account Representative - State Farm Agent Team Member for Bill Thompson - State Farm Agent, you are vital to our... ...of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an...Base plus commissionFor contractorsWork at officeState Farm
Sioux Falls, SD1 day ago- ...standards to deliver our Brand Promises. Deliver friendly customer service, help customers shop our store and find what theyu2019re... ...+ Maintain positive and respectful interactions with both team members and customers, even in difficult situations, in keeping with the...Full timePart timeLocal areaNight shiftEarly shift
Michael's Inc
Sioux Falls, SD2 days ago - ...ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Creighton Smith - State Farm Agent, you are vital to our... ...of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive...Flexible hours
Creighton Smith - State Farm Agent
Sioux Falls, SD14 days ago $50k - $70k
...Account Associate - State Farm Agent Team Member At Creighton Smith - State Farm Agent, we are looking for a motivated Account Associate - State Farm... ...provide real value, and support them with excellent service throughout the process. Your enthusiasm for helping people...For contractorsCreighton Smith - State Farm Agent
Sioux Falls, SD4 days ago$37.74k - $50.49k
...Responsible for addressing incoming Customer issues as a member of the Field Tech Services Support Team. These requests come via an internal phone... ...ticketing system or shared email inbox. Performs tasks associated with understanding and coordinating activities consistent...Full timeTemporary workWork at officeLocal areaRemote workWork from homeMonday to FridayShift workLumen
Sioux Falls, SD4 days ago- ...Join us at Service First FCU to help us empower our members through financial services and promote our people helping people philosophy! We are looking for someone who believes that our members and service should always come first, just as we do. We are looking for an...Immediate startWeekend workDay shiftAfternoon shift
Service First Federal Credit Union
Sioux Falls, SD3 days ago - ...leader in supporting adults through wellness programs, essential services, and meaningful community connections. With a growing team... ...to have genuine purpose and lasting impact. SUMMARY: The Member Services Specialist serves as the first point of contact for Active...Work at office
- ...Store Production Team Member As one of the largest for-profit thrift operators in the United States, Canada and Australia for value... ...with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the...Full timePart timeLocal area
Savers | Value Village
Sioux Falls, SD2 days ago - We're Hiring! If you want to work in an environment that is fun, challenging, and rewarding, then Ty Teveldal - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to...For contractorsWork at office
Ty Teveldal - State Farm Agent
Sioux Falls, SD3 days ago - ...Retail Service Specialist The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer... ...to apply. Essential Job Functions Lead store team members in providing excellent customer service to retail and professional...Local areaFlexible hoursShift workNight shift
O'Reilly Auto Parts
Sioux Falls, SD4 days ago $40k
.... Location: Sioux Falls, SD Company: State Farm Creighton Smith Agency What You'll Do: Provide exceptional customer service in both English and Spanish Support customers with auto, home, and life insurance needs Build relationships and identify opportunities...For contractorsCreighton Smith - State Farm Agent
Sioux Falls, SD2 days ago- ...is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and...Work at officeRelocation packageFlexible hours
- ...market State Farm Insurance and financial services products. ROLE DESCRIPTION: As an... ...Representative - State Farm Agent Team Member for Devyn Vance - State Farm Agency Intern... ...inside sales representative, retail sales associate, or telemarketing) preferred....For contractorsInternshipWork at office
Devyn Vance - State Farm Agency Intern
Harrisburg, SD4 days ago - ...appointments, identify customer needs, and market appropriate products and services. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... ~ Salary plus commission/bonus If...Full timeFor contractorsWork at office
$40k - $60k
...Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and... ...wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an...Daily paidInternshipWork at officeLocal areaImmediate startHajoca Corporation
Sioux Falls, SD3 days ago- ...Job Title: Outside Parts and Service Sales Representative Location: Sioux Falls, South Dakota Company: Interstate Power Systems... ...a guidance consultant regarding life challenges you or family member may face. ~ Paid Health and Well-being screening - for...Full timeTemporary workWork at officeNight shift
Interstate Companies
Sioux Falls, SD1 day ago - ...advancement ~ Paid time off ~ Signing bonus ~ Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Ty Teveldal - State Farm Agent, you will generate the kind of exceptional client experiences that...Relocation packageFlexible hours
$19 - $25 per hour
...shaped by the strengths, voices and entrepreneurism of our team members. Join RDO Equipment Co. in Sioux Falls, where you'll enter a... ...passionate about heavy construction machinery, parts and service. As one of our Midwest Construction stores, the Sioux Falls team...Full timeWork at officeRDO Equipment
Sioux Falls, SD7 days ago- ...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full... ...mobility and the ability to work from home! We service union and association members by matching clients to the products and services they...Weekly payFull timeLocal areaRemote workWork from home
Zuzick & Associates
Sioux Falls, SD3 days ago $18 - $23.25 per hour
...effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and...Full timePart timeWork experience placementWork at officeShift workWeekend workDay shiftAfternoon shiftAvera Health
Sioux Falls, SD4 days ago- ...volume(s), hours worked & potential overtime pay. Position: Service Assistant Brand: Denny's Reports To: Restaurant Manager... ...or trash containers. Communicating with restaurant team members and management. Physical Requirements ~ Standing and walking...Minimum wageFlexible hoursShift workNight shift
Denny
Sioux Falls, SD3 days ago - ...healthcare, or working in a hospital setting? Join our Nutrition Services Team and gain hands-on experience supporting patients,... ...rotating and labeling food items, and collaborating with team members to maintain a safe, efficient environment. EDUCATION AND EXPERIENCE...Full timeWork experience placementMonday to FridayShift work
Sioux Falls Open Mri LLC
Sioux Falls, SD3 days ago - ..., US Company: Missouri River Energy Services Headquartered in Sioux Falls, SD Missouri... ...a joint action agency supporting our 61 member municipalities that own and operate... ...Update and maintenance of mailing lists and associated data bases. # Performs administrative/...Permanent employmentWork at office
Missouri River Energy Services
Sioux Falls, SD1 day ago - ...including CPR Classes, clinic coordination, and jobsite support needs Support onboarding and team integration for new Safety Team members. Assist with recurring deadlines, special projects, and cross-functional initiatives that help strengthen our safety culture...Temporary workWork at officeWork from homeFlexible hours
Interstates
Sioux Falls, SD4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Member Service Associate. Be the first to apply!
Related searches
- patient service associate Sioux Falls, SD
- patient service specialist Sioux Falls, SD
- health services administrator Sioux Falls, SD
- part time service advisor Sioux Falls, SD
- service delivery associate Sioux Falls, SD
- guest services associate Sioux Falls, SD
- health service specialist Sioux Falls, SD
- toyota service advisor Sioux Falls, SD
- nutrition services aide Sioux Falls, SD
- food service officer Sioux Falls, SD