Customer Service Representative II

Customer Service Representative

Gastonia, NC 28056

Pay Rate: $18-$22/hr

Schedule: Monday - Friday 8am-5pm

Description

The Customer Care Representative I role serves as the frontline connection between the company and its customers, handling inbound calls to answer questions, resolve issues, and provide guidance on billing, payments, service requests, and credit-related concerns. The role requires delivering professional, empathetic, and efficient service while de?escalating difficult situations, negotiating payment arrangements within regulatory guidelines, and ensuring accurate documentation across customer accounts. Representatives must work effectively in a fast?paced, high-volume environment, leveraging customer information systems and basic office technologies, while meeting quality, productivity, and customer satisfaction targets. The position emphasizes customer centricity, sound judgment, teamwork, flexibility in scheduling, and alignment with company values of safety, integrity, respect, inclusion, and high performance.

Day-to-Day:

Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers.

Listen and understand customers' needs; provide on the spot solutions in an efficient & courteous manner.

Operate according to performance standards, regulatory requirements and expectations to ensure customer service quality, effectiveness, and efficiency.

Learn and leverage customer information system, as well as other applications daily.

Assist customers with credit difficulties, termination of service notices and possible gas-related emergencies.

Use clearly defined rules and guidelines to negotiate payment plans that meet regulatory requirements, and make appropriate referrals to internal or external departments/agencies for additional assistance.

Complete accurate work reflective of all processes, procedures, and follow-up for the type of customer account being worked.

Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.

Perform related administrative tasks, as the need arises.

Live to the company Values of Safety, Integrity, Respect, Inclusion and High Performance.

Office Work Environment:

Training schedule is from 8 a.m. until 5 p.m. Monday through Friday.

Customer Contact Representatives will be expected to work the first 6 months of employment in the office full time. At the end of the first 6 months, the candidate may be able to work remotely based on performance. Remote work availability may change based on business needs.

Skills & Qualifications

+ High School Diploma/GED Equivalent

+ Three or more years of customer contact experience

+ Regulatory Awareness & Policy Adherence

+ Attention to detail to ensure accurate documentation and compliance across all customer interactions

+ Emotional Intelligence & Resilience

+ Flexibility, Reliability & Operational Readiness

#priorityeast26

Job Type & Location

This is a Contract position based out of Gastonia, NC.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Gastonia,NC.

Application Deadline

This position is anticipated to close on May 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.