Lead Medical Assistant

Office ManagerManages a variety of office activities and operations. Manages office personnel, clinical staff, and patient experience.Duties and ResponsibilitiesProvide outstanding customer service to improve customer satisfaction and relationship.Stay up to date on policies and procedures.Must maintain stellar customer service skills at all times in all areas of the role.Maximizes office productivity through enforcement of company policies and procedures to office personnel and clinical staff.Researches and develops resources that create timely and efficient workflow.Establishes uniform correspondence practices and procedures.Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.Train new personnel and maintain timely performance reviews.Maintain performance documentation of personnel.Maintains contact with customers and outside vendors.Assists company marketer with marketing activities and to obtain company contracts.Ensure that patients receive the company's vision of patient care experience.Prepares and submits payroll of personnel.Produces necessary reports of clinic's operations to the Regional Manager.Maintain and account for appropriate payment collections, petty cash logs, receipts, and bank deposits daily.Attend company meetings.Host staff meetings with assigned location.Any additional duties assigned.RequirementsQualifications include:Excellent customer service skillsFamiliarity with company policies and healthcare regulationsHigh School diploma or equivalentKnowledge of Microsoft Office productsKnowledge of business office proceduresExcellent oral and written communication skillsAbility to greet patients and answer phones in a professional mannerAbility to establish and maintain effective working relationships with providers, patients, and to the publicUtilize time management skillsRecognize, evaluate, solve problems, and correct errorsMaintain productivity and work independentlyPlanning and organization skillsAbility to adapt to a variety of situations and personnelProject management skillsAbility to manage people effectively toward company goalsMust have at least 2 Years of Medical Assistant Skills and Insurance Verification.1 Year of Leadership in a Medical SettingWorking conditionsThis position may require evening, weekend, or holiday work. This position requires many hours in a sitting or standing position. This position requires travel to various office locations.Direct reportsMedical Associates, Clinical ProvidersPM20