Graphic Technical Coordinator

Graphic Technical Coordinator

Location: Indianapolis, Indiana Duration: Full-time Permanent

Job Summary: Manage the Customer Graphical Technical Center (GTC) processes and Graphic Technician personnel to deliver high-quality products and services that drive customer success, while supporting site performance targets. This entry-level role offers growth potential for motivated individuals with a strong work ethic.

Key Responsibilities:

• Achieve zero workplace injuries by maintaining a clean, organized environment using Lean manufacturing and 5S techniques; comply with all safety requirements, including monthly training and PPE usage.
• Train Graphic Technicians on ink management procedures and on-press performance.
• Maintain optimal inventory levels to support customer press schedules and meet Days on Hand targets.
• Develop and maintain Standard Operating Procedures (SOPs) for ink weigh-up, dispensing, and blending to meet customer color and QC standards/specifications.
• Perform color matching and maintain customer formulation files.
• Create and execute plans to process press returns and obsolete materials, with proper record-keeping.
• Ensure Graphic Technicians adhere to customer waste procedures.
• Coordinate scheduling and assignments for GTC personnel to maintain ink-to-press service, while controlling overtime costs.
• Provide technical support and troubleshoot customer press/ink-related issues.
• Document and communicate technical issues to Technical Service Representatives.
• Maintain an Action Register for customer/ink room process improvements.
• Prepare accurate manufacturing and QC records, including production schedules, ink adjustments, press downtime, root cause analysis, and corrective actions.
• Fill in for Graphic Technician duties as needed.
• Manage Graphic Technician performance records, approve time cards, and recommend promotions/compensation increases.

Required Skills and Certifications:

• Experience toning inks
• Flexo printing experience
• Color formulation and matching experience
• Experience working with water-based inks
• Supervisory Skills
• Microsoft Office proficient or better

Experience and Qualifications:

• 2+ to 5 years of relevant experience
• Seniority Level: Associate
• Ideal Candidate Ability to work 12-hour shifts and cover other shifts as needed. Works independently after training, sets priorities effectively. Strong work ethic and goal-oriented; entry-level with promotion potential.