Field Service Representative

Service Facilitator - CCS

Comprehensive Community Services (CCS) Program
Location: Dane County, WI
Schedule: Full-Time, 40 Hours per Week
Employer: Lutheran Social Services of Wisconsin & Upper Michigan (LSS)

Make a Difference in Mental Health Care

Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is seeking a compassionate and dedicated Service Facilitator to join our Comprehensive Community Services (CCS) team in Dane County. This community-based role supports children, adolescents, adults, and families experiencing mental health challenges through a person-centered, recovery-focused approach.

As a Service Facilitator, you will coordinate services, provide skill development and psychoeducation, facilitate treatment planning, and help individuals achieve greater independence and well-being in their homes, schools, and communities.

If you are passionate about behavioral health, care coordination, therapy, case management, and helping individuals reach their goals, we encourage you to apply.

Compensation

Compensation is based on education and credentials:

• Master's Degree: $27.20/hour
• Master's Degree with In-Training Therapy License: $28.20/hour
• Master's Degree with Full Clinical Licensure: $30.20/hour

What You'll Do

Care Coordination & Service Facilitation

• Conduct functional assessments and re-assessments.
• Develop individualized service plans in partnership with clients, families, support systems, and providers.
• Coordinate and authorize services as appropriate.
• Facilitate recovery-focused and family-centered team meetings.
• Connect clients to community resources and support services.

Documentation & Collaboration

• Maintain accurate client records and documentation.
• Complete required reports and service documentation on time.
• Collaborate with treatment teams, community providers, schools, healthcare professionals, and natural supports.
• Participate in supervision, training, and staff development opportunities.

What We're Looking For

Required Qualifications

• Master's degree in a human services-related field.
• Valid driver's license and reliable transportation.
• Ability to travel throughout Dane County to meet clients in community settings.
• Ability to work flexible hours, including occasional evenings based on client needs.

Preferred Qualifications

• Experience providing mental health, behavioral health, therapy, case management, care coordination, or community-based services.
• Experience working with children, families, and adults with complex needs.
• Experience in recovery-oriented, trauma-informed, or person-centered service delivery.

Applicable Degree Areas Include

• Social Work
• Psychology
• Counseling
• Marriage & Family Therapy
• Community Mental Health
• Rehabilitation Counseling
• Criminal Justice
• Sociology
• Child Development
• Special Education
• Substance Use Counseling
• Related Human Services Degrees

Why Join LSS?

Outstanding Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA)
• Generous Paid Time Off
• 10 Paid Holidays
• Mileage Reimbursement
• 403(b) Retirement Plan
• Annual Pay Increase Opportunities
• Employee Assistance Program (EAP)
• Calm Wellness App Premium Access
• UKG Wallet Early Wage Access
• Employee Recognition & Service Awards

Student Loan Support

As a nonprofit organization, LSS employees may qualify for Public Service Loan Forgiveness (PSLF) . Employees also receive assistance navigating PSLF through our student loan support partner, Summer.

Our Commitment

At LSS, we believe every individual deserves dignity, respect, and the opportunity to thrive. We provide trauma-informed, person-centered services that empower individuals and families to live healthier, more independent lives.

Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).

Keywords for Indeed/AI Search Optimization

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