Client Advisor, Operations Expert

MAIN PURPOSE

To contribute to LOEWE’s commercial goals by achieving individual sales targets and delivering an exceptional client experience (60%), while supporting operational excellence and efficiency within the store environment (40%). The split may vary depending on business needs. The role combines client engagement, service, and results‑driven performance with strong organisational and operational support, ensuring both front and back of house standards reflect LOEWE’s commitment to quality, craftsmanship, and inclusivity.

KEY RESPONSIBILITIES

Achieve individual sales targets, maximizing opportunities to support LOEWE in meeting its commercial goals while maintaining the highest standards of service. Consistently meet sales KPIs by acquiring and retaining clients—measured through appointment revenue, client segmentation, V/VIC sales, and the Top Ten Bets program. Collaborate closely with the Store Director to balance time effectively between client engagement and operational support (60% Sales / 40% Operations). Maintain a consistent weekly operational cadence, including product receiving, transfers, consolidations, and cycle counts. Manage negative on‑hand inventory and loan reconciliations in partnership with the Store Director. Support Client Advisors in the timely and accurate processing of send sale orders, consignments, and repairs, ensuring full compliance with LOEWE policies and procedures. Lead and assist with biannual physical inventory counts, dedicating two weeks to preparation and reconciliation for each cycle. Adhere to all sales and operational policies and procedures with a focus on excellence and precision. Accurately process all POS transactions, ensuring proper wrapping, client data capture, and processing. Protect company assets by following all loss prevention policies and procedures. Maintain appropriate packaging levels and assist in replenishment orders, anticipating business needs.

QUALIFICATIONS

The ideal candidate for this role will possess the following skills and expertise. Proven experience in achieving individual goals and contributing to team results. Experience within a similar customer‑centric role. Experience within a similar role. Organised, fast paced with close attention to detail. Clear communication with the ability to connect with and influence various people. Confident to work alone and with a team. A deep interest in Fashion, Art, and Culture. Be naturally inclusive and open minded. Confident, service‑oriented, adaptable and empathetic in style and approach. Effective communication skills with the sensitivities to build and maintain a client portfolio. Results driven with a commercial mindset without compromising on the Team Player attitude. Ability to lift at least 25 lbs, carry, push/pull, kneel, climb, reach, and bend. Proficient in Microsoft Office Suite (Word and Excel).

EMPLOYEE BENEFITS

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more!

EEO STATEMENT

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform essential job functions. #J-18808-Ljbffr LVMH Group