Director, Quality Assurance

Chief of QA & ComplianceChief of Quality Assurance and Compliance Established in 1989 as an independent agency of the Commonwealth, the Commission for the Protection of Persons with Disabilities (CPPD) protects adults with disabilities, ages 18 through 59, from abuse and neglect by caregivers. The Commission conducts and oversees investigations of reported abuse and neglect, monitors the remediation of substantiated cases, and promotes public awareness, prevention, and accountability through education and oversight activities. The CPPD is seeking a Chief of Quality Assurance and Compliance. The Chief of Quality Assurance and Compliance is a senior leadership role responsible for developing, implementing, and maintaining the Commission's quality management system, regulatory compliance framework, internal auditing procedures, and document lifecycle control. Reporting directly to the Executive Director, this role ensures that all operational processes and documents conform to established standards, legal requirements, and internal guidelines, driving a culture of continuous improvement and risk mitigation.Key ResponsibilitiesQuality Assurance Strategy & Systems (QA)Develop and implement organization-wide quality assurance strategies, policies, and procedures to ensure high-quality products/services.Maintain the Quality Management System and ensure compliance with policies and procedures, regulations and statutory guidelines.Establish quality metrics (KPIs) to track, analyze, and report on productivity, trends, risks and operational deficiencies to senior leadership.Audit Controls & ComplianceLead the internal quality assurance monitoring and compliance audit program, including unit-level reviews and audits.Oversee external audit preparations, liaising with partner agencies (DDS, DMH and MBY) and other stakeholders as needed.Track findings, management recommendations, and corrective actions across units to ensure closure.Policy Management & GovernanceOversee the Document Management System (DMS), in coordination with Legal and IT, ensuring document integrity, naming, traceability, and version control from inception to archiving.Maintain official copies of all organizational documents and policies and procedures, ensuring a structured review cycle.Collaborate with senior leadership to update agency policies in alignment with regulatory, legal, and procedural standards.Provide training and guidance to employees on compliance issues and new procedures.Document Management & ControlOversee the Document Management System (DMS), in coordination with Legal and IT, ensuring document integrity, traceability, and version control from inception to archiving.Manage the Document Management System (DMS), ensuring accessibility while maintaining document security in collaboration with IT.Ensure all documents are properly classified, filed, and available to appropriate stakeholders.Leadership & Team ManagementCollaborate with cross-functional leadership (Executive team, Operations, Legal, Learning & Development) to resolve quality issues and implement improvements.Deliver agency-wide education on internal controls, risk practices, and case management systems to build organizational capability.Recruit, mentor, and manage the QA staff, fostering a high-performance culture.Preferred SkillsGovernance & Oversight: Significant background in compliance, internal audit, risk management, quality assurance, operational oversight, or public sector administration.Project Leadership: Proven track record of leading complex operational, systems-related, and organizational change initiatives.Continuous Improvement: Demonstrated success driving process improvement methodologies, managing incident investigations, and spearheading continuous improvement.Technical Skills Frameworks & Principles: Deep knowledge of internal controls, risk management principles, governance frameworks, and statutory or regulatory compliance.Data & Systems: Proficient in data analysis, database systems, and reporting tools to evaluate operational performance.Core CompetenciesCross-Functional Collaboration: Ability to manage multiple competing priorities while collaborating effectively across diverse operational units.Strategic Communication: Exceptional interpersonal skills with the ability to translate complex quality and compliance issues into clear insights for leadership or external partners.Problem Solving: Strong analytical, organizational, and complex problem-solving capabilities.Minimum Entrance Requirements: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.