SERVICE COORDINATOR

Job Title

Job Description

Requirements

High school education or equivalent experience

3 years' experience in the HVAC industry

Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation

Knowledge of computer technology including Word, Excel, and e-mail

Excellent written, oral, and interpersonal communication skills

Able and willing to work flexible hours as needed

Responsibilities

Dispatch heating and air conditioning service calls in the most efficient manner

Request and schedule yearly heat and air conditioning preventative maintenance with customers

Maintain tune up schedule and calendar for Customer Care

Monitor callbacks

Work with Customer Care and coordinate scheduling

Work directly with Home Services team to schedule service work and assign personnel

Schedule second visits to complete service work while technician is on site

Communicate with customers to make arrangements to complete requested work

Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner

Issue purchase requisitions for service technicians as needed

Provide all customers with consistent, quality service in accordance with company procedure

Utilize the dispatch board in Cargas to its full capabilities

Monitor and maintain GPS metrics

Maintain inventory transactions, purchase orders, receiving, inventory movement, and EDI

Complete projects and other duties as assigned by the Home Services General Manager

Authority

Prioritize service requests

Finalize arrangements with the customers to enter the property and notify the Service Technician

Recommend personnel needs and/or actions to the Operations Manager of Home Services

Not authorized to bind the company in any contract

Our Team Members Enjoy

• Comprehensive health benefits - Medical, dental, and vision insurance
• Generous 401(k) company match
• Voluntary benefits, including supplemental life, critical illness, accident, and hospital insurance
• Generous PTO each year
• Paid Holidays
• Gym reimbursement up to $30/month
• Tuition Reimbursement
• The stability of a long-standing, values driven company that invests in your growth