Shift Lead

Location 840 W. Randolph,Chicago, IL, 60607,United States Base Pay $21.25 - $24.25 / Hour Other Compensation + tips + 15% bonus potential Employee Type Full Time Non-Exempt Manage Others Yes Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery. Vision To give rise to lifelong memories Mission To bring together people who treat their work and the craft of baking and all who come to visit with great care. Core Values Welcome All - We are all in it together Work Hard and Be Kind - We pull our weight, we do our best, and take care of each other Lead with Heart - We operate with empathy and integrity Rise Up - We take initiative to make things better Savor It - We are present and find the fun! What We’re Looking For People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members Strong communication & interpersonal skills; team-oriented with a positive attitude Maintain a high level of professionalism and care: be adaptable, flexible, and patient Must be reliable, responsible, and punctual Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled Strong attention to detail in customer interactions and product knowledge Embody and promote the values and standards of Levain Bakery Job Responsibilities Leadership & Team Supervision Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective Set the tone for each shift by maintaining a positive, can-do attitude Supervise team members and support them when challenges arise, while fostering a respectful, goal-oriented, and team-oriented work culture Act as a mentor by providing feedback and coaching to identify areas of improvement Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills Customer Service Greet customers with a warm and welcoming demeanor Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery Resolve customer issues promptly and courteously and operate with empathy Operations Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met Act as designated keyholder for bakery; responsible for opening and closing the store Oversee cash handling and bank deposits daily Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards Adept knowledge of Toast POS system Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicals Delegate restocking, cleaning, and organizational tasks to the team Requirements Minimum 2 years of food service, QSR, or retail experience, with 1-2 years supervisory experience preferred (depending on location) Open availability: ability to work mornings, nights, weekends, and holidays Ability to lift/push 25-50 pounds Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs Read and communicate in English, both verbally and in writing Utilize basic computer skills (Email, Microsoft Office) Must have valid DOH Certification & additional regional required food handlers’ certifications $21.25-24.25/hour + tips + up to 15% quarterly bonus potential Employer-funded Healthcare Reimbursement Account Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement 14 Weeks Fully Paid Parental Leave Two Weeks of Paid Time Off 401K with 3.5% Company Match We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives. #J-18808-Ljbffr