Patient Navigator, REACCH

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Medical Case Manager / HIV Prevention Navigator - UPMC REACCH Program

UPMC is seeking a Medical Case Manager / HIV Prevention Navigator to join the REACCH Program team. This role is ideal for a detail-oriented, client-centered professional passionate about providing HIV prevention services and supporting individuals at high risk.

Are you someone who is empathetic, organized, and driven to make a difference in your community? Apply today!

Schedule

• Monday - Friday, 8:00 AM - 4:30 PM

• 1 evening per week required (rotating, until 6:30 PM)

Primary Duties - HIV Prevention & Outreach

• Provide HIV Prevention Navigation services, including linkage to PrEP and PEP

• Conduct rapid HIV and Hepatitis C testing in community and clinic settings

• Participate in community outreach events and track program outcomes

• Administer substance misuse surveys and provide harm reduction education

• Perform client follow-up to ensure access and adherence to medications

• Serve as a liaison with insurance providers to assist with coverage and financial resources

• Complete required documentation in EPIC, CAREWare, and other systems

Secondary Duties

• Maintain a small caseload of clients needing short-term case management

• Support newly diagnosed individuals with linkage to HIV care

• Conduct outreach to re-engage lost-to-care patients

• Complete social work assessments and assist with coverage needs

• Support reporting requirements and additional program needs

What We're Looking For

• Bachelor's degree in a health or human services field required

• Strong organizational, assessment, and critical thinking skills

• Experience working with diverse populations preferred (LGBTQ+, BIPOC, individuals who use drugs)

• HIV/AIDS or prevention experience preferred

• Bilingual (English/Spanish) preferred

• Knowledge of motivational interviewing, harm reduction, and strengths-based approaches preferred

Why Join This Team

• Opportunity to make a direct impact in your community

• Work in a collaborative, mission-driven environment

• Comprehensive training and professional development provided

Responsibilities:

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• Complete comprehensive psychosocial assessments, including social, cultural, behavioral, safety, socioeconomic, and substance use factors

• Assess, counsel, and provide interventions for clients with complex medical and psychosocial needs

• Collaborate with multidisciplinary teams, support systems, and community providers

• Reassess outpatient plans of care at least every six months

• Provide a supportive environment for clients to identify strengths, barriers, and individualized goals

• Connect clients to community resources and provide warm handoffs for medical, behavioral health, and social services

• Ensure eligibility and compliance with financial assistance and grant requirements

• Support clients in developing self-advocacy through individual and group interactions

• Provide rapid HIV counseling and testing in clinic and community settings

• Participate in community outreach and engagement events

• Conduct follow-up with newly diagnosed clients across hospital, outpatient, and mobile settings

• Complete additional duties as assigned

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• Bachelor's degree in Social Work, Human Services, Healthcare, or related field required

• 2-3 years of case management experience preferred

• Experience providing case management with knowledge of local community resources

• Strong organizational, assessment, teamwork, and critical thinking skills

• Ability to effectively engage and motivate individuals from diverse backgrounds

• Bilingual in English and Spanish preferred

• Knowledge of motivational interviewing, solution-focused, and strengths-based techniques preferred

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran