Customer Service Specialist

Customer Service Specialist

Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. The culture at ID is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists.

Job Description

• Answer 40-50 inbound calls per day
• Take payments
• Update demographics
• Provide claim status
• Explain copays/deductibles
• Meet productivity & KPI metrics

Qualifications

• Excellent written communication
• Phone etiquette
• Problem solving
• Proficient in Microsoft Excel
• Self-Managed
• Keen attention to detail
• Healthcare experience
• Ability to simultaneously use multiple programs.

Job Type:

• Full-time Monday through Friday, 9am 5:30pm
• #LI- Remote

Experience:

• Customer Service experience within the healthcare industry (Required)
• Ability to interpret/explain an EOB

Education:

• High school diploma or equivalent is required.

Integrated Dermatology and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.