Assistant Client Manager

Assistant Client Manager

Fieldstone A&E Creating Community

Fieldstone A&E is an industry-leading company with deep roots in homebuilding, providing everything needed for vertical construction from single-family homes to commercial projects and everything in between.

We offer a strong, family-oriented culture focused on work/life integration, with remote, in-office, and hybrid flexibility. Our benefits include 401(k), profit sharing, and shared health, dental, and vision costs.

As an Assistant Client Manager, you will support Client Managers and project teams to keep work moving forward and clients informed. You'll coordinate with internal teams, manage communication, and help ensure projects are delivered on time and with quality.

We're looking for someone who is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. A positive, "can-do" attitude and commitment to strong client service are key.

We value passion, open-mindedness, mastery of craft, and family spirit. If that sounds like you, we'd love to have you on our team.

Assistant Client Manager Synopsis

The Assistant Client Manager (ACM) works in partnership with the Client Manager (CM) to coordinate with Architects, Engineers, Designers and Technicians, and is responsible for product quality as well as communication between clients and internal product and production teams. The ACM in partnership with the project coordinator oversees multiple projects to ensure completion of the project scope.

Key Responsibilities

Project Focus:

• Define scope of work (project brief).
• Communicate client standards.
• Overall project quality control.
• Project file and folder preparation.
• Project architecture and engineering coordination.
• Communicate client redlines to team.
• Assists in the preparation and execution of consultant contracts.
• Responsible for communication with vendors, and contractors to ensure incorporation, and coordination of all information into the project and provides support as necessary.

SWAT Focus:

• Project architecture and engineering coordination of small/quick turn projects.
• Manage quick turn client projects and lots.
• Assist client manager in external communications, including email triage.
• Work with client manager to get signed add-services.
• Update client requested spreadsheets.
• Expedite project requests.
• Assist in checking with vendors on status.
• SWAT/quality coordination and review/approval.
• Master ownership (point person to ensure issues are being cleaned up to ensure lot efficiency), manage revision email requests.
• Quality Control overflow.
• Quality Assurance overflow.

Leadership:

• Fosters and maintains a collaborative professional working relationship with the project teams.
• Mentor project teams/drafters on client standards and means and methods.
• Assists in developing and validating project scope and fee, budget, and scope of services.
• Consistently provides complete and timely communication of project information to and from clients and project team.
• Ensures that design intent is consistent and properly executed.
• Sets the overall strategy for producing the documents and identifies the sheets planned for each stage of the work.
• Ensures that construction detail documentation conforms to FAE Quality Assurance and Quality Control policies and process.

Client Interface:

• Works on developing a positive relationship of communication and trust with Clients and Clients' representatives.

Teamwork:

• Receives project direction from the Client Manager.
• Shares, tracks, and coordinates electronic documentation and files with the project team, clients and consultants.

Required Skills

• Knowledge of design, design trends, construction methodology, material applications, and manufacturer-supplier appropriateness.
• Knowledge of architectural building systems.
• Knowledge of the Quality Assurance and Quality Control policies and process.
• Knowledge of building codes and the ability to research and apply/incorporate that knowledge into technical documents.
• Advanced design, visual, and graphic presentation skills.
• Advanced CAD drafting skills. Proficiency in Revit preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to work effectively with other project leaders and teams.
• Ability to effectively meet deadlines.
• Ability to communicate effectively in writing and verbally, including public speaking.

Required Experience

• Education: Bachelor's degree in architecture, interior design, or engineering preferred.
• 8+ years minimum of progressive experience in the construction industry with proven organizational skills.

Fieldstone Architecture & Engineering