Technical Support Engineer III

Position : Technical Support Engineer III


Location: Utica, NY/ Remote

Summary :


The Technical Support Engineer III will provide multinational and/or regional customers with superior technical support to create design wins by supporting customers' design, manufacturing, and quality groups. The TSE III will provide technical support throughout the customers' product lifecycle from concept to product development, product qualification, NPI, mass production, and end of life, ensuring the organization is well positioned for future product designs. Will offer customers a greater level of end-use understanding, bringing the voice of the customer back to the organization.

Essential job functions (competencies):

• Works directly with customers and/or collaborates with Product Specialists/Managers, R&D, Sales and Marketing to understand the needs of the customer and develop soldering products and process solutions that address specific customer needs and wants
• Build strong credible technical relationships with targeted individuals at Indium's customers (multinational accounts or regional accounts) for short and long-term product development guidelines and technology development. Ability to work with broad requirements and ask the right questions to clarify
• Demonstrate a broad comprehension of the customer's industry area and applicable solutions and practices including knowledge of key industry challenges, major players, customer competitors, and relevant products and technologies. Become a subject matter expert for relevant OEM industries and/or technologies. Translate the segments technical objectives into an actionable technology development plan for R&D
• Assist Product Management and R&D in the development and scale-up of new materials and processes to characterize them
• Travel domestically to Indium Corporations accounts for product/technology presentations, technology gathering and exchange, material evaluations and to perform product/process training and audits. Occasional International travel may be required
• Mentors and provides product and process training to colleagues within the organization. Disseminate/share key technical knowledge within Indium via reports and/or participation in weekly/monthly group meetings, individually and with other Indium Technical Support Engineers
• Acquire a deep understanding of Indium Corporations current and future product portfolio, ensuring the right product is evaluated to meet the customer unique needs
• Develops and maintains relationships with strategic contacts among key customers, industry partners and equipment suppliers so that Indium Corporation is positioned for long-term design/build wins. Significant travel in North America for face to face customer support required
• Participate in applicable professional societies, industry consortiums and industry standards to promote Indium's image, maintain contact with industry leaders/experts and determine performance requirements for Indium's new and existing materials
• Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium Corporation, to develop strategies to maintain existing accounts and to acquire new business
• Plan, prepare and present quality technical papers and presentations at technical conferences, seminars, and customers, as well as in support of new product introductions
• Liaise with Indium R&D, Product Management, customers and industry partners to drive joint advanced technology projects in the electronics assembly and semiconductor industry
• Develop and maintain a hands-on working knowledge and expertise on the processes and equipment used in the SMT Industry including, but not limited to, solder paste printing, dispensing, 3-D Inspection, placement, reflow, dipping X-Ray and rework
• Utilize in-depth knowledge of Indium's materials and SMT, coupled with knowledge and capability in statistical analysis and DOE's, to optimize the use of Indium's soldering materials in the customer's process
• Using Indium's SimLab, as well as equipment at partner sites, execute process optimization, product characterization and benchmark testing of Indium's soldering materials to meet/exceed defined performance requirements
• Communicate technical insights and product performance data collected from customer visits and evaluations to pertinent departments within Indium including R&D, Quality, Manufacturing and Technical Support
• Perform other duties and special projects as assigned

Requirements:

• A B.S. or equivalent degree in Chemistry, Chemical, Mechanical Engineering, Metallurgy or a related technical discipline. M.S. Preferred
• Minimum 10 years' experience in the Electronics Industry with a focus on the materials, equipment and processes used in the manufacture of printed circuit board assemblies
• In-depth knowledge of pertinent test methods and standards as it relates to soldering materials characterization and performance (printing, HIP, voiding, SIR, etc.)
• Ability to thrive under pressure and function effectively in a fast-paced fluid environment, thinking creatively to quickly address changes in priorities, scope and technologies
• A strong technical curiosity and problem solving skills
• Direct customer contact experience
• A desire to share experiences and mentor guide others in professional development
• Fluent in English; second language skills in Spanish and/or Chinese, a plus
• Documented training and proven experience using statistical analysis techniques and statistical software (Green Belt or Black Belt certification desired)
• Strong interpersonal, communication and presentation skills
• Ability to work independently as well as cooperatively and effectively in a cross-functional team environment
• Travel: 25-50% in North America. International may be required. Ability to travel with limited notice
• Proficient in Word, Excel, PowerPoint. Proficiency in JMP or Minitab highly desirable
• SMTA Certified Process Engineer a plus