Warehouse Operations Manager - D2C

Who we are

More efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.

What we need

As the Warehouse Operations Manager , you will lead direct-to-consumer (D2C) fulfillment operations at our automated warehouse in Jackson, GA. Reporting to the Director of Operations, you will lead high-performing teams, manage fast-paced e-commerce workflows, drive safety and continuous improvement, and maximize automation uptime. Your goal: hit key e-commerce KPIs, control costs, and deliver an exceptional customer unboxing experience.

What we do

Exol * is pioneering warehousing-as-a-service through automated, tech-driven supply chain solutions. We specialize in high-speed unit-level picking, automated storage, and seamless parcel distribution for leading D2C and omnichannel brands.

*Exol is an independently managed joint venture between Symbotic and SoftBank.

What you’ll do

• Oversee daily receiving, high-velocity unit picking, packing, kitting, parcel outbound, and reverse logistics in Perris.
• Direct, coach, and retain supervisors and leads across multiple shifts; build a high-engagement safety culture aligned with Cal/OSHA standards.
• Deliver on Order Cycle Time, On-Time In-Full (OTIF), Pick/Pack Accuracy, Inventory Accuracy, and Cost Per Unit (CPU).
• Partner with technology teams to integrate robotics/AI tools, resolve bottlenecks, and maintain high automation availability.
• Manage dynamic staffing schedules, overtime, and flexible labor models to handle daily volume spikes and peak seasonal demands (Q4/Cyber Week).
• Apply Lean/Kaizen practices to streamline pick paths, minimize waste, and elevate the customer unboxing experience.
• Manage labor costs, consumables, and site operational expenses while ensuring full regulatory and company compliance.
• Present throughput, carrier performance, and KPI dashboards to senior leadership.

What you’ll need

• Minimum 8 years of operations leadership experience in high-volume D2C/e-commerce fulfillment centers; strong preference for experience with automated systems (AMR, GTP, ASRS).
• Proven ability to coach, mentor, and scale large teams (100+ associates) across multiple shifts and peak seasons.
• Solid background in e-commerce fulfillment metrics, WMS/WES software, parcel carrier management, and data-driven problem solving.
• Continuous improvement (Lean/Kaizen) mindset with a relentless commitment to customer satisfaction and operational speed.
• Strong interpersonal and analytical skills, with the ability to translate data into action and communicate effectively across all levels of the organization.

Our Environment

• On-site in our Jackson, GA warehouse facility (floor-focused with administrative responsibilities).
• Ability to work variable shifts (days, nights, weekends) as operational and peak demands require.
• Up to 10% travel for network visits or customer meetings. Valid driver’s license required.

#LI-SS1

#LI-Onsite

About Exol

Exol provides flexible and scalable outsourced warehouse services to meet the dynamic needs of the modern supply chain. We operate state-of-the-art distribution centers, allowing you to focus on your business while we handle the complexities of warehouse operations. For more information, visit .