Business Analyst (Tier 1) -System Support

Job Title

Performs professional and advanced analytical work with or without the help of technology to understand, analyze and provide solutions with regard to the structure, policies, processes and operations of an organization, project or program, to achieve the desired goals.

Salary

Hiring Range (annual) $51,313 - $66,707

*Internal rates may vary based on the selected candidate's current grade

Ideal Candidate

The ideal candidate is a highly analytical and results-oriented professional with a strong background in supporting billing applications and delivering complex, cross-functional technology solutions. They demonstrate proficiency in evaluating data, workflows, and business processes, developing effective test plans, and applying foundational SQL skills to support reporting and analysis.

They bring strong communication and interpersonal capabilities, enabling them to build productive relationships across all levels of the organization and with external stakeholders. Their experience spans the full project lifecycle, from initial business case development through implementation and operational transition, with a consistent record of contributing to multi-department initiatives.

This candidate is proactive in collaborating across teams and skilled in working with external technology vendors to develop, refine, and prioritize solutions aligned with organizational and County-specific requirements. As a strategic thinker with a broad understanding of the business environments they support, they are committed to advancing process efficiency, innovation, and data-driven decision-making through the effective application of technology.

Benefits

• Generous PTO & Holiday Plan
• Health Plans
• Health Savings Account
• Dental & Vision Plans
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Cafeteria Benefit
• Life Insurance
• Short & Long-Term Disability Insurance

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 1

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

1. Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:

• Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
• Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
• Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
• Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE).

1. Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).

Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.

Hillsborough County