Retail Sales Lead

Description

Do you love gear, great style, and the energy of a mountain community? Sugar Bowl Resort is looking for an enthusiastic and passionate Retail Sales Associate to bring that energy to our resort shops. Surrounded by some of the best skiing in the Sierra Nevada, you'll spend your season helping guests gear up, look great, and get the most out of their mountain experience - all while working in one of our beautifully curated retail locations. From premium technical apparel to accessories and resort keepsakes, you'll become an expert on the brands and products we carry with ongoing training provided every step of the way. If you're a people person who loves the mountain lifestyle and wants to turn a passion for product into an unforgettable guest experience, we'd love to meet you.


Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

• A genuine passion for the mountain lifestyle, outdoor gear, and quality apparel

• Retail experience preferred - whether in a resort shop, specialty store, or similar environment

• Excellent communication and interpersonal skills with a warm, guest-first approach

• Strong organizational habits

• Comfortable working on a computer with a keen eye for detail

• Ability to thrive in a dynamic, high-volume retail environment during peak season

• Eagerness to learn and stay current on new products, brands, and industry trends

• Must be fluent in English

• Weekend and holiday availability required

What You'll do:

• Deliver an exceptional shopping experience by greeting guests warmly, assessing their needs, and sharing genuine product knowledge

• Sell technical apparel, and accessories - training provided on all products and brands

• Learn and operate the RTP POS system; be able to sell any product across any resort retail location and assist in staff training

• Perform store open and close procedures

• Work with the team to maintain a visually appealing store environment through straightening, sizing, restocking, and light cleaning

• Assist with back-office product creation in the POS system

• Assist with inventory management including receiving product, tagging, folding, and organizing backstock

• Support restocking transfers between retail locations on foot and in POS system

• Assist with end-of season inventory procedure

• Stay current on new industry products and trends; proactively share that knowledge with guests and teammates

• Quickly and effectively resolve guest inquiries; escalate unresolved issues to the Retail Manager in a timely manner

• Embrace, promote, and comply with Sugar Bowl's mission, values, policies, and procedures

• Perform other duties as assigned by the Retail Manager

Physical Requirements:

• Comfortable standing and moving for extended periods during a full shift

• Capable of lifting and carrying up to 30 pounds, including product boxes and inventory

• Able to bend, kneel, and reach for stocking, organizing, and display work

• Willing and able to perform snow removal and light shoveling around store entrances as needed

• Comfortable walking between retail locations on foot to support restocking transfers

Winter Benefits:

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service

• Paid sick time

• Employee Assistance Program (EAP)

• Professional development opportunities


• Free ski and tubing passes for employees


• Free ski passes for dependents


• 50% off food at our restaurants

• Free group ski and snowboard lessons for employees


• Employee discounted lift tickets for family and friends


• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations

• Hotel discounts


• Employee ski reciprocal programs


Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.