Customer Service Representative (CSR)

Customer Service Associate

Location: Augusta, Maine (In-Office Position)Schedule

Monday through Friday: 8:00 AM - 5:00 PM

About the Role

Performance Foodservice is seeking a customer-focused, detail-oriented Customer Service Associate to join our team in Augusta, Maine. In this role, you will serve as a key point of contact for our customers, providing exceptional service while supporting our sales team and internal operations.

The ideal candidate demonstrates a strong customer-first mindset, maintains a professional demeanor, and possesses solid technical skills, particularly within the Microsoft Office Suite. Advanced proficiency in Excel, along with experience working in a SharePoint environment, is strongly preferred.

Why Join Performance Foodservice?

We deliver more than food. We provide opportunities for growth, development, and long-term success.

Benefits Include:

• Competitive pay
• Day 1 Health & Wellness benefits
• 401(k) with employer match
• Employee Stock Purchase Plan
• Education assistance programs
• Paid time off
• Career growth and advancement opportunities
• A safe, inclusive workplace focused on recognition, respect, and teamwork

Position Purpose

As a Customer Service Associate, you play a vital role in delivering an exceptional customer experience and supporting the success of our business. As a member of the Sales Support Team, you will serve as the first point of contact for customers with questions regarding orders, products, and services.

This position acts as a liaison between customers, Sales Account Representatives, and internal departments to ensure issues are resolved efficiently and customer needs are met.

Key Responsibilities

Responsibilities include, but are not limited to:

• Process customer orders and transactions accurately and efficiently
• Respond to customer inquiries regarding products, services, pricing, and order status
• Troubleshoot customer concerns and proactively resolve issues
• Communicate customer feedback and service trends to internal departments
• Maintain accurate records and documentation within company systems
• Participate in training sessions, team meetings, and ongoing professional development
• Collaborate effectively with cross-functional teams to ensure customer satisfaction
• Perform other duties and special projects as assigned

Qualifications

• Demonstrated commitment to providing outstanding customer service
• Professional and positive communication skills, both written and verbal
• Strong organizational and problem-solving abilities
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
• Experience working within a SharePoint environment preferred
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy