Client Service Coordinator

Job Overview Banfield is seeking a Veterinary Medical Assistant to support client care and hospital operations, ensuring a productive veterinary practice and excellent client service. Responsibilities Actively recruit new clients by promoting hospital services and managing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient, and exceptional service at all times: welcoming clients and pets, ensuring comfort, and educating them about pet health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services. Assist incoming clients by completing required documentation, entering pet information and history into the computer, using proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products, and scheduling future appointments. Manage finances by maintaining accurate balances and executing proper opening and closing procedures. Conduct administrative functions as necessary. Perform other job duties as assigned. Compensation The pay range for this role is $15.00 – $17.70 hourly. Benefits Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) with company match Best-in-Class Student Debt Relief Program (for Full‑Time DVMs) Paid Time Off and Holidays Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling sessions Associate Life Insurance (company‑paid) & Supplemental Life Insurance Company‑Paid Short‑ and Long‑Term Disability Coverage Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Paid Parental Leave for birth and adoption Continuing Education Allowance (for eligible positions) Back‑Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy program Voluntary Protection Benefits, Legal Plan, Identity Protection, and Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts on products and services Additional Information Banfield is a community of caring people committed to creating a better world for pets. Our inclusive environment values diversity of thought, background, and approach, ensuring the health and well‑being of our associates. #J-18808-Ljbffr A Caring Doctor (Minnesota), P.A.