Product Support Technician

Signwarehouse, Inc.

The Opportunity

Are you the person who can hear a printer click and know exactly which gear is slipping? SignWarehouse is seeking a detail-oriented, hands-on Large Format Color Printer Technician to serve as our technical subject matter expert. This isn't just a "press print" job-you will be the backbone of our technical support, responsible for everything from remote troubleshooting and internal training to on-site repairs across North America.

Key Responsibilities

Your role is split between our technical hub and the field, ensuring our customers stay up and running.

Elite Technical Support: Provide Tier 2 support via phone, email, and chat for customers across North America.
Field Service & Travel: Travel 50-75% of the time to customer sites for installations, service, and high-level support.
Knowledge Leadership: Review, update, and create service documentation. You will also cross-train our internal Product Support Associates on printers, cutters, and RIP software.
Maintenance & Repair: Hands-on testing and repair of Large Format Printers, Vinyl Cutters, Laser Engravers, Heat Presses, and Graphic Design software.
Hardware Management: Manage the RMA process for warranty/OEM parts and handle the research, preparation, and shipping of critical components.
Sales Collaboration: Conduct product demonstrations for prospective customers and provide feedback to the team regarding product trends and recurring issues.

What You Bring to the Table

Technical Mastery: Proven experience operating, maintaining, and repairing large format color printers and vinyl cutters.
Color Theory Expert: Strong understanding of color management, calibration techniques, and RIP software.
Problem Solver: A "detective" mindset for troubleshooting hardware and software bottlenecks.
Communication Skills: The ability to explain complex technical issues to non-technical customers clearly and patiently.
Email your resume to View email address on click.appcast.io
Industry Background: Experience in digital printing, sign making, or garment decoration is highly preferred.
Subject line of your email included your favorite food and favorite color.
Self-Starter: The ability to manage your own time and travel schedule efficiently while working independently.

Benefits

We take care of our own. As part of the team, you'll receive:

Comprehensive Medical, Dental, and Vision insurance.
401K Retirement Plan not matching
Paid Time Off (PTO)
Opportunities for professional development in emerging print technologies

MUST APPLY ONLINE

Salary is based on experience

Apply

Vacancy posted 3 days ago

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