Financial Customer Service Representative

Financial Customer Service Representative

Russell Tobin/Pride Global is hiring several professional and motivated Financial Customer Service Representatives to join our client's team at a leading financial institution in Columbus, OH. In this role, you will support clients by handling incoming phone calls related to a variety of service inquiries on Brokerage accounts. The ideal candidate is detail-oriented, adaptable, and committed to delivering world-class service. Position is a 6-month contract role that could go permanent for the right candidate.

Pay: $19.00 to $19.17 per hour depending on experience

Location: On site in Columbus, OH

Schedule: Monday-Friday 8:00am to 5:00pm

Duration: Position is a 6-month contract role that could go permanent for the right candidate!

Key Responsibilities:

• Handle inbound calls regarding Brokerage account inquiries with accuracy, efficiency, and professionalism.
• Provide support for Brokerage Cash Management products, online client platforms, and mobile app assistance.
• Address general financial and account-related questions while meeting key performance metrics.
• Contribute effectively in a fast-paced, team-driven environment.
• Multitask and adapt quickly to changing priorities within a busy financial service center.

Qualifications:

• High School diploma or GED is required. College degree is preferred.
• Recently College Grads are encouraged to apply!
• Previous customer experience preferred.
• Strong communication and customer service skills.
• Ability to learn quickly and maintain a high level of accuracy.
• Professional, career-driven mindset with a commitment to excellent service.

Why Join Us:

This is an excellent opportunity to grow your career within a respected financial institution while helping clients navigate important financial services. If you are passionate about customer care and thrive in a dynamic environment, we want to hear from you.

PrideGlobal and its affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.