Product Support Engineer

Job Description

Job Description

Palmer Group is partnering with a growing company in Eastern Iowa to fill a Product Support Engineer role. This newly created position will serve as a bridge between customers and internal teams, providing accurate quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organizational, and problem-solving skills to ensure a seamless customer experience from initial inquiry to after-sales support. Apply today! 

Work Model:

• On-Site

What You Will Do:

• Provide technical support and troubleshooting for customers and dealers
• Prepare accurate quotes and ensure product specifications meet requirements
• Design and model custom or replacement parts using CAD software
• Collaborate with internal teams to resolve service issues and improve processes
• Maintain documentation and participate in continuous improvement initiatives

What You Will Need to Be Successful:

• Bachelor’s degree in mechanical engineering or a related field
• 3+ years in technical support, field service, or engineering roles
• Strong knowledge of mechanical systems and hydraulics
• Proficiency with CAD software and Microsoft Office
• Excellent communication, problem-solving, and organizational skills

Benefits Overview:

• Employer-paid health, dental, and vision insurance
• 401k
• PTO

Interested and qualified candidates can contact Jordan Dougherty at View phone number on ziprecruiter.com or email View email address on ziprecruiter.com.

#ZR

Company Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.

From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.

Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.

Company Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles. \r\n\r\nFrom entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve. \r\n\r\nOur experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.