Senior UX Researcher

Senior UX Researcher

New York, NY; San Francisco, CA; or Seattle, WA

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We've raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

About the Role

At Grow, we are building products that support people's mental health and overall wellbeing. We believe meaningful research is critical to creating experiences that are not only usable, but genuinely helpful and human-centered.

We're looking for a mid-level User Experience Researcher who is comfortable working across qualitative and quantitative methods and thrives in ambiguous, fast-moving environments. You'll partner closely with Product, Design, and Business teams to uncover insights that shape strategy, inform design, and improve user outcomes.

This role is ideal for someone who is passionate about understanding people, curious about the intersection of technology and mental health, and motivated to advocate for users in impactful ways.

What You'll Do

• Design and execute end-to-end research using a mix of methods (e.g., interviews, usability testing, surveys, focus groups, field studies)
• Develop and prioritize research plans in partnership with product and business teams
• Conduct studies that uncover both user behaviors and attitudes
• Synthesize findings into clear, actionable insights that inform product strategy and design decisions
• Communicate research outcomes through compelling storytelling, presentations, and deliverables
• Collaborate cross-functionally with Product, Design, Content, Engineering, and Marketing to guide decision-making
• Advocate for users by bringing their needs and perspectives into product development
• Navigate ambiguity and manage multiple projects in a fast-paced environment
• Promote inclusive, ethical research practices, especially within the mental health space

What We're Looking For

• 5–8+ years of experience in UX research, product research, or a related field
• Mixed method researcher with strong experience in qualitative and quantitative research methods
• Proven track record of conducting research that has influenced product, design, or growth decisions
• Ability to move between evaluative (tactical) and generative (strategic) research
• Experience working cross-functionally in product-driven environments
• Strong communication and storytelling skills to influence diverse stakeholders

You'll Be a Great Fit If You

• Thrive in collaborative, high-growth environments and enjoy helping teams make better decisions
• Are deeply curious and care about people and their experiences, and motivated to solve complex user problems, especially in mental health, healthcare, or multi-sided platforms
• Are comfortable navigating ambiguity and shaping direction in fast-changing environments
• Balance research rigor with pragmatism to drive efficient, impactful outcomes
• Bring a strong point of view while remaining adaptable and grounded in evidence
• Are motivated by impact and want your work to make a meaningful difference

Why Grow

• Work on products that directly impact mental health and wellbeing
• Collaborate with a team that values diverse perspectives and inclusive research
• Help shape how research drives decisions in a growing organization
• Contribute to building more human, ethical, and supportive technology

Employment Type: Full Time Base Compensation: The base compensation range for this position is $182,000–$227,000 USD This is a hybrid role with the expectation to work onsite from our NYC, San Francisco, or Seattle hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care ("Mental Health Mornings/Afternoons") and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you're excited about this role but don't check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.