Network Operations Engineer

Job Title: Network Operations Center (NOC) Engineer Location: Redmond, WA (Onsite) Type: Contract Shift: Morning and Evening Shift Timings: Morning Shift: Around 7:00 AM to 2:00 PM or 3:00 PM (8-hour shift). Evening Shift: 2:00 PM to 10:00 PM. Job Summary The Network Operations Center (NOC) team within Networking Software is responsible for Tier 1 support for software-defined network services. You'll join a growing team of network operations engineers supporting the client's network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key. Key Job Responsibilities Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues, including connectivity problems, performance degradation, and security concerns. Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure, including satellites, gateway sites, and points of presence. Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers. Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations. Manage Severity 2 and 3 tickets while attending on-call rotations during business hours and weekends. Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures. Collaborate with cross-functional teams, including network, software, and security engineers. Basic Qualifications ~4+ years of software development or 4+ years of technical support experience. ~ Experience scripting in modern programming languages. ~ Experience troubleshooting and debugging technical systems. ~ Experience with network engineering for large-scale networks, including diagnosing network-impacting issues. ~ Knowledge of internet fundamentals and cloud computing concepts. ~ Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL, or related) at an advanced level. Mandatory • 4+ years of Network Operations / NOC / Network Support experience • Certified - CCNA Routing & Switching (equivalent certification) • Strong knowledge of TCP/IP, Routing & Switching • Experience troubleshooting network incidents, escalations, working with ISP • Experience in Software Defined Networks and BGP, OSPF Protocols • Monitoring tools (SolarWinds, Splunk, Grafana, Datadog) Optional / Preferred • Basic scripting (Python, PowerShell, or Bash) • Network automation (Python) • Basic AWS/Azure/GCP networking knowledge • ISP / Telecom experience • Satellite networking experience preferred Preferred Qualifications Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP), or experience in SQL Server/MySQL and experience with automation and any version control tools. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery. Experience with satellite-based telecommunication networking.