Surety Client Service Specialist

Description The Surety Client Manager supports Producers and Account Executives in all prospecting and account management initiatives related to surety and insurance client’s accounts with surety needs within a small team environment. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Role Essential Duties and Responsibilities Manage day-to-day needs for clients, including bond requests, billing issues, bond reports Request periodic informational updates, analyze them, and then communicate data to underwriters Respond to clients’ needs and questions relating to account bond program, project limits and specific project opportunities Communicate with underwriters on status of account or individual bond approvals Issue original bonds as needed Work with the surety team to develop appropriate carrier submissions and may present final proposals to prospects Gather information from prospective clients, complete high-level bond reviews and assist in resolving carrier and client accounting, billing and collections issues Demonstrate ability to effectively communicate with internal and external clients/peers/sureties Support other surety staff as needed or assigned Attend client meetings as required Qualifications Requirements Knowledge, Skills and Experience P&C licensed Minimum – 3 years of relevant working experience in a Surety environment Insurance related and other professional designations highly desirable Possess effective verbal and written communication skills Possess excellent interpersonal skills Qualified candidates will demonstrate effective verbal and written communication skills, strong time management, teamwork and prioritization skills, and highly effective customer service capabilities Ability to handle multiple priorities using sound judgment and resourcefulness in a fast-paced environment Strong decision-making capabilities Must be results oriented Ability to provide superior customer service to the client and the sureties Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines Ability to learn and utilize EPIC Willingness to participate in surety industry events Independently carry out specific assignments and tasks Base salary compensation range for this role is \$90,000.00-\$110,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus. Company Benefits Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identity Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles) Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets #J-18808-Ljbffr Willis Towers Watson