Customer Service Specialist

Customer Experience SpecialistAt Mobius Mobility, we're not just building technology, we're redefining what mobility and freedom can look like. Our mission is to empower individuals with mobility challenges to access more of their world with independence and confidence. The ibot® Personal Mobility Device (PMD) is our breakthrough solution: a single, versatile device that eliminates the need to have multiple mobility aids. With six unique modes — including stair-climbing, 4-wheel, and balance mode — the ibot® enables users to move beyond the limits of ADA standards and experience a new level of freedom in their daily lives. We are seeking a Customer Experience Specialist to serve as a trusted guide for our customers throughout their journey with Mobius Mobility. From intake through training and ongoing support, this role supports users with compassion, ensuring every interaction is responsive, respectful, and centered on empowering independence. This is an in-person role located in our Manchester, NH office.The following responsibilities are expected to be performed efficiently and consistently:Support a high volume of customer email correspondence and telephone calls, utilizing CRM software to document client interactions and contactsSupport customer onboarding in partnership with prescribing doctors, seating clinicians, suppliers, and internal Mobius staff to ensure successMaintain and improve existing customer relationshipsCommunicate with external vendors to acquire quotes, review for accuracy, and issue purchase ordersRespond to user inquiries with empathy and professionalismManage calendars and scheduling for user training and product demonstrationsEnsure timely and accurate processing of customer orders, including all necessary documentationUphold quality and regulatory complianceQualifications:Associate degree or at least two years of experience in a customer service or support role. Experience working with individuals with disabilities preferred, but not required.Ability to clearly and patiently explain required insurance documentation and coverageCommitment to maintaining confidentiality when handling sensitive informationStrong organizational skills with the ability to prioritize tasks and manage multiple responsibilities while maintaining quality and responsivenessProficiency with computers and common business softwareExcellent written and verbal communication skillsAbility to work collaboratively and contribute to team and organizational goalsValid driver's licensePhysical Requirements:Ability to complete all tasks that require the use of a computer and office equipmentAbility to navigate the facility and communicate effectively with employees, customers, and visitors