Collections Specialist

Job Description

Job Description

Our client in Norwich, Connecticut is seeking a detail-oriented Collections Specialist for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-focused approach, and experience managing business-to-business or consumer collections. The Collections Specialist will play a key role in supporting cash flow by following up on outstanding accounts and resolving billing issues in a timely manner.

Key Responsibilities:

• Contact customers regarding past-due accounts by phone, email, and written correspondence
• Monitor aging reports and prioritize collection efforts
• Research and resolve account discrepancies, billing issues, and payment disputes
• Maintain accurate records of collection activity and account status
• Collaborate with internal departments to resolve customer concerns and support account reconciliation
• Process payments and update account information as needed
• Recommend accounts for escalation when appropriate
• Support month-end reporting related to accounts receivable and collections

• Previous experience in collections, accounts receivable, or a related accounting support role
• Strong negotiation and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Excel and accounting or ERP systems
• High attention to detail and strong organizational skills
• Ability to work independently and manage multiple priorities in a fast-paced environment